IBM Case Studies Westpac New Zealand Ltd. Using IBM Blueworks Live software, the bank creates thousands of reusable process artifacts

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	Westpac New Zealand Ltd. Using IBM Blueworks Live software, the bank creates thousands of reusable process artifacts IBM

Westpac New Zealand Ltd. Using IBM Blueworks Live software, the bank creates thousands of reusable process artifacts

IBM

Technology Category	Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization
Services	Cloud Planning, Design & Implementation Services
Challenge	Westpac New Zealand Ltd. was facing a challenge with its complex IT environment that had grown over the decades. The bank initiated a strategic initiative to simplify it. Part of this simplification initiative included examining existing business processes to find ways to improve them to better serve customers. The company’s existing method for process documentation, using Microsoft Visio software and open source tools, was cumbersome and often resulted in duplicated effort. A staff member would create project documentation and then move on to another project. This led to a lack of continuity and loss of valuable information. To improve its processes, the bank needed to establish a process library. Read More
About Customer	Founded in 1861, Westpac New Zealand Ltd. provides a full range of retail and commercial banking and wealth-management products and services to customers throughout New Zealand. The bank operates under the Westpac New Zealand, Westpac Life New Zealand and BT New Zealand brands, with branches and ATMs located throughout the country. In operation for more than a century, Westpac had a complex IT environment that had increased in size over the decades. The bank therefore began a strategic initiative to simplify it. Read More
Solution	The bank had recently acquired an IBM business process management solution, which included the IBM Blueworks Live cloud-based business process management application. The bank used the IBM Blueworks Live application to begin documenting its processes and storing its process documents. In just three months, the bank created more than 2,000 artifacts in the Blueworks Live application, which will help improve asset reuse. Today, approximately 130 employees at Westpac are using the Blueworks Live application. Users include business analysts, who are doing process diagrams to prepare for future business process automation; subject matter experts (SMEs), who are creating process documents and training materials; and operational risk and compliance managers, who need to know how a process works so that they can identify areas of risk and make sure they have the correct controls in place. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Services

Cloud Planning, Design & Implementation Services

Challenge

Westpac New Zealand Ltd. was facing a challenge with its complex IT environment that had grown over the decades. The bank initiated a strategic initiative to simplify it. Part of this simplification initiative included examining existing business processes to find ways to improve them to better serve customers. The company’s existing method for process documentation, using Microsoft Visio software and open source tools, was cumbersome and often resulted in duplicated effort. A staff member would create project documentation and then move on to another project. This led to a lack of continuity and loss of valuable information. To improve its processes, the bank needed to establish a process library.

About Customer

Founded in 1861, Westpac New Zealand Ltd. provides a full range of retail and commercial banking and wealth-management products and services to customers throughout New Zealand. The bank operates under the Westpac New Zealand, Westpac Life New Zealand and BT New Zealand brands, with branches and ATMs located throughout the country. In operation for more than a century, Westpac had a complex IT environment that had increased in size over the decades. The bank therefore began a strategic initiative to simplify it.

Solution

The bank had recently acquired an IBM business process management solution, which included the IBM Blueworks Live cloud-based business process management application. The bank used the IBM Blueworks Live application to begin documenting its processes and storing its process documents. In just three months, the bank created more than 2,000 artifacts in the Blueworks Live application, which will help improve asset reuse. Today, approximately 130 employees at Westpac are using the Blueworks Live application. Users include business analysts, who are doing process diagrams to prepare for future business process automation; subject matter experts (SMEs), who are creating process documents and training materials; and operational risk and compliance managers, who need to know how a process works so that they can identify areas of risk and make sure they have the correct controls in place.

Impact #1	The bank created more than 2,000 artifacts in the Blueworks Live application in just three months.
Impact #2	The large increase in available documents will help improve document reuse.
Impact #3	When employees approach a new project, the first thing they can now do is look in the Blueworks Live repository to see what documentation already exists.

Impact #1

The bank created more than 2,000 artifacts in the Blueworks Live application in just three months.

Impact #2

The large increase in available documents will help improve document reuse.

Impact #3

When employees approach a new project, the first thing they can now do is look in the Blueworks Live repository to see what documentation already exists.

Benefit #1	Over 2,000 artifacts created in three months
Benefit #2	130 employees using the Blueworks Live application

Benefit #1

Over 2,000 artifacts created in three months

Benefit #2

130 employees using the Blueworks Live application

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Overview

Westpac New Zealand Ltd. Using IBM Blueworks Live software, the bank creates thousands of reusable process artifacts

Operational Impact

Quantitative Benefit