Case Studies Western Community Action, Minnesota: Perfect Balance between Customer Service and Productivity with Demand Response Software

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	Western Community Action, Minnesota: Perfect Balance between Customer Service and Productivity with Demand Response Software

Western Community Action, Minnesota: Perfect Balance between Customer Service and Productivity with Demand Response Software

Technology Category	Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Transportation Cities & Municipalities
Applicable Functions	Logistics & Transportation Business Operation
Use Cases	Fleet Management Remote Asset Management Predictive Maintenance
Services	System Integration Software Design & Engineering Services
Challenge	The Community Transit Program of Western Community Action faced the challenge of operating at capacity with their dial-a-ride services. To continue their commitment to 'Connecting People and Communities,' they needed to create a flexible fixed route bus service in the City of Marshall. This was necessary to offset the maxed-out dial-a-ride system and ensure availability for all who needed transportation. The program had to work with community partners to implement these changes effectively. Read More
About Customer	Western Community Action's Community Transit Program provides public transportation services for residents of Lincoln, Lyon, Redwood, Cottonwood, and Jackson Counties in Minnesota. Over the past 28 years, the service has expanded to include centralized dispatching in Marshall and Jackson Dispatch Offices. The program operates 20 lift-accessible buses and nearly 100 volunteer drivers, offering shared ride services that coordinate trips based on passengers' pick-up and drop-off locations. The program aims to provide efficient and reliable transportation options for individuals, family members, and service providers, ensuring that every ride request is met or alternative transportation options are found. Read More
Solution	Western Community Action implemented TripSpark’s paratransit scheduling and dispatching software to address their operational challenges. The browser-based dispatch software streamlined various aspects of their demand response operations, from call taking to dispatching. This solution enabled them to communicate more efficiently, productively, and securely from any location to any operator on route. The software also allowed for the development and import of custom reports, which could be used by all employees. Additionally, the map and street management solutions provided by TripSpark helped dispatchers schedule around construction zones, closures, or slowdowns, ensuring that drivers remained on schedule and riders were not left waiting. Read More Log in to view content
Contents

Technology Category

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Transportation

Cities & Municipalities

Applicable Functions

Logistics & Transportation

Business Operation

Use Cases

Fleet Management

Remote Asset Management

Predictive Maintenance

Services

System Integration

Software Design & Engineering Services

Challenge

The Community Transit Program of Western Community Action faced the challenge of operating at capacity with their dial-a-ride services. To continue their commitment to 'Connecting People and Communities,' they needed to create a flexible fixed route bus service in the City of Marshall. This was necessary to offset the maxed-out dial-a-ride system and ensure availability for all who needed transportation. The program had to work with community partners to implement these changes effectively.

About Customer

Western Community Action's Community Transit Program provides public transportation services for residents of Lincoln, Lyon, Redwood, Cottonwood, and Jackson Counties in Minnesota. Over the past 28 years, the service has expanded to include centralized dispatching in Marshall and Jackson Dispatch Offices. The program operates 20 lift-accessible buses and nearly 100 volunteer drivers, offering shared ride services that coordinate trips based on passengers' pick-up and drop-off locations. The program aims to provide efficient and reliable transportation options for individuals, family members, and service providers, ensuring that every ride request is met or alternative transportation options are found.

Solution

Western Community Action implemented TripSpark’s paratransit scheduling and dispatching software to address their operational challenges. The browser-based dispatch software streamlined various aspects of their demand response operations, from call taking to dispatching. This solution enabled them to communicate more efficiently, productively, and securely from any location to any operator on route. The software also allowed for the development and import of custom reports, which could be used by all employees. Additionally, the map and street management solutions provided by TripSpark helped dispatchers schedule around construction zones, closures, or slowdowns, ensuring that drivers remained on schedule and riders were not left waiting.

Impact #1	The browser-based connectivity facilitated constant contact with remote sites, such as the one in Jackson.
Impact #2	Custom reports could be developed and imported for use by all employees, enhancing operational efficiency.
Impact #3	The complex faring system was managed with ease using TripSpark, accommodating the diverse ridership.

Impact #1

The browser-based connectivity facilitated constant contact with remote sites, such as the one in Jackson.

Impact #2

Custom reports could be developed and imported for use by all employees, enhancing operational efficiency.

Impact #3

The complex faring system was managed with ease using TripSpark, accommodating the diverse ridership.

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Overview

Western Community Action, Minnesota: Perfect Balance between Customer Service and Productivity with Demand Response Software

Operational Impact