Software AG Case Studies Well-being in the cloud

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	Well-being in the cloud Software AG

Well-being in the cloud

Software AG

Technology Category	Infrastructure as a Service (IaaS) - Cloud Computing Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions	Business Operation Sales & Marketing
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The insurance company, with customers in 18 different countries, wanted to provide a seamless, integrated real-time experience to its customers, agents and partners, but had a lot of legacy that it needed to deal with. It was not a straightforward journey given some of its 20- to 30-year-old systems. The company knew that this meant, ultimately, the experience it was providing customers was not necessarily reflective of its mission. It needed real-time integration to provide the right experience. It was also considering things like cloud usage, improving data security and using more analytics, but realized that although some of its markets were very digitally savvy, there were many that were not. It had to look at not just technology, but also its people and organization. Read More
About Customer	The customer is a large, independent, publicly listed, pan-Asian life insurance and financial services group based in Hong Kong. It has a presence in 18 markets in the Asia-Pacific region. With over 20,000 employees and tens of thousands of agents offering life and medical insurance, it serves holders of over 36 million policies. The company operates separately across these countries, while driving standardization on core technology platforms and improving cost efficiency centrally. As part of its overall corporate strategy in 2020, the company declared a mission to move as much of its IT infrastructure as possible to the scalable Microsoft® Azure® cloud environment. Read More
Solution	The company chose Software AG and webMethods for its robust and secure backbone to integrate and sync data with its different legacy back-end applications. Because the fitness app program runs across most of the operating countries, the company needed to drive a centralized infrastructure and technology standard in order to replicate to each of the countries. This led to a company-wide site license for webMethods and several other Software AG products. Once the app was up and running successfully, the company made a commitment to reduce IT infrastructure costs and increase security by eliminating its on-premises exposure to go all-cloud. It soon realized that some of its more load-heavy and data-sensitive systems needed to remain on-premises and once again chose webMethods to help build a hybrid solution. Read More Log in to view content
Contents

Technology Category

Infrastructure as a Service (IaaS) - Cloud Computing

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Functions

Business Operation

Sales & Marketing

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The insurance company, with customers in 18 different countries, wanted to provide a seamless, integrated real-time experience to its customers, agents and partners, but had a lot of legacy that it needed to deal with. It was not a straightforward journey given some of its 20- to 30-year-old systems. The company knew that this meant, ultimately, the experience it was providing customers was not necessarily reflective of its mission. It needed real-time integration to provide the right experience. It was also considering things like cloud usage, improving data security and using more analytics, but realized that although some of its markets were very digitally savvy, there were many that were not. It had to look at not just technology, but also its people and organization.

About Customer

The customer is a large, independent, publicly listed, pan-Asian life insurance and financial services group based in Hong Kong. It has a presence in 18 markets in the Asia-Pacific region. With over 20,000 employees and tens of thousands of agents offering life and medical insurance, it serves holders of over 36 million policies. The company operates separately across these countries, while driving standardization on core technology platforms and improving cost efficiency centrally. As part of its overall corporate strategy in 2020, the company declared a mission to move as much of its IT infrastructure as possible to the scalable Microsoft® Azure® cloud environment.

Solution

The company chose Software AG and webMethods for its robust and secure backbone to integrate and sync data with its different legacy back-end applications. Because the fitness app program runs across most of the operating countries, the company needed to drive a centralized infrastructure and technology standard in order to replicate to each of the countries. This led to a company-wide site license for webMethods and several other Software AG products. Once the app was up and running successfully, the company made a commitment to reduce IT infrastructure costs and increase security by eliminating its on-premises exposure to go all-cloud. It soon realized that some of its more load-heavy and data-sensitive systems needed to remain on-premises and once again chose webMethods to help build a hybrid solution.

Impact #1	Significantly expanded IT’s ability to support customer transactions digitally
Impact #2	Improved efficiency, services, productivity
Impact #3	Automated back-office processes associated with services

Impact #1

Significantly expanded IT’s ability to support customer transactions digitally

Impact #2

Improved efficiency, services, productivity

Impact #3

Automated back-office processes associated with services

Benefit #1	Over 90% of all new cases submitted digitally, with 62% underwritten automatically
Benefit #2	Over 80% of customer interactions now digital

Benefit #1

Over 90% of all new cases submitted digitally, with 62% underwritten automatically

Benefit #2

Over 80% of customer interactions now digital

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Overview

Well-being in the cloud

Operational Impact

Quantitative Benefit