Case Studies
WebWay Uses IoT to Achieve Service Excellence
Overview
Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Connectivity Platforms | |
Security & Public Safety Telecommunications | |
Field Services Maintenance | |
Fleet Management Predictive Maintenance Remote Asset Management | |
Cloud Planning, Design & Implementation Services System Integration | |
Operational Impact
WebWay's integration of the Cisco Jasper platform allowed them to provide excellent service to their customers with minimal resources. The quality of information provided by the platform built trust with their customers and maximized their ability to support more customers in the field while keeping the headcount down. | |
The solution enabled one of the UK's largest supermarket chains to reduce the number of onsite support visits by 75%, resulting in significant cost savings. | |
WebWay's ability to diagnose device and connection problems quickly and accurately improved their credibility and support capabilities in the security industry. | |
Quantitative Benefit
WebWay's solution enabled one of the UK's largest supermarket chains to reduce onsite support visits by 75%. | |
The reduction in onsite support visits translated into an annual cost savings of £2.4 million for the supermarket chain. | |