Case Studies WaveMaker Becomes a Strategic Platform for 3i Infotech

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	WaveMaker Becomes a Strategic Platform for 3i Infotech

WaveMaker Becomes a Strategic Platform for 3i Infotech

Technology Category	Application Infrastructure & Middleware - API Integration & Management Cybersecurity & Privacy - Identity & Authentication Management Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Quality Assurance
Services	Software Design & Engineering Services System Integration Testing & Certification
Challenge	The insurance management software required us to provide data security, secured API access, prevent URL tampering and other vulnerabilities. The data needed to have access control where information can be accessed by authorized personnel and agents could access only their customer data. The usability needed to be improved as well keeping in mind there are two different types of users. Improvements in UI, which supported client customization with respect to branding and theme changes needed to be developed from an aesthetic standpoint. Read More
About Customer	3i Infotech Limited is a global information technology company committed to empowering business transformation. A comprehensive set of IP-based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry verticals, predominantly banking, insurance, capital markets, asset and wealth management (BFSI). The company also provides solutions for other verticals such as government, manufacturing, retail, distribution, telecom, and healthcare. Read More
Solution	User Experience (Improved usability and discoverability): The designs were generic which ensured easy adapting for different customers and also being adaptive to different scenarios. Development: The UI was developed keeping UI rendering in mind. Token key for security (generated uniquely for each session) and secured APIs are accessed only using the generated token keys. The token key was enabled with an expiry time. Parameter tampering was avoided by taking user id details from the token key instead of passing it over request. Discoverability was improved by adding quick action and information on the dashboard. This information helps the user make quicker decisions. Reminders were added wherever necessary to ensure that everything is kept on track. Vulnerability tests were done and all scenarios were covered in the development. Generic API structure design to allow 3i Infotech to customize the Premia solution for different clients with less effort, less code, and more binding options helps in easy customization. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Cybersecurity & Privacy - Identity & Authentication Management

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Quality Assurance

Services

Software Design & Engineering Services

System Integration

Testing & Certification

Challenge

The insurance management software required us to provide data security, secured API access, prevent URL tampering and other vulnerabilities. The data needed to have access control where information can be accessed by authorized personnel and agents could access only their customer data. The usability needed to be improved as well keeping in mind there are two different types of users. Improvements in UI, which supported client customization with respect to branding and theme changes needed to be developed from an aesthetic standpoint.

About Customer

3i Infotech Limited is a global information technology company committed to empowering business transformation. A comprehensive set of IP-based software solutions (20+), coupled with a wide range of IT services, uniquely positions the company to address the dynamic requirements of a variety of industry verticals, predominantly banking, insurance, capital markets, asset and wealth management (BFSI). The company also provides solutions for other verticals such as government, manufacturing, retail, distribution, telecom, and healthcare.

Solution

User Experience (Improved usability and discoverability): The designs were generic which ensured easy adapting for different customers and also being adaptive to different scenarios. Development: The UI was developed keeping UI rendering in mind. Token key for security (generated uniquely for each session) and secured APIs are accessed only using the generated token keys. The token key was enabled with an expiry time. Parameter tampering was avoided by taking user id details from the token key instead of passing it over request. Discoverability was improved by adding quick action and information on the dashboard. This information helps the user make quicker decisions. Reminders were added wherever necessary to ensure that everything is kept on track. Vulnerability tests were done and all scenarios were covered in the development. Generic API structure design to allow 3i Infotech to customize the Premia solution for different clients with less effort, less code, and more binding options helps in easy customization.

Impact #1	With improved usability, it has become easier for new users to adapt.
Impact #2	The design change has also reduced the training effort for the agents.
Impact #3	With better binding, it has become easier for 3i Infotech to customize as per their needs.

Impact #1

With improved usability, it has become easier for new users to adapt.

Impact #2

The design change has also reduced the training effort for the agents.

Impact #3

With better binding, it has become easier for 3i Infotech to customize as per their needs.

Benefit #1	The design change has reduced the training effort by at least 40% for the agents.

Benefit #1

The design change has reduced the training effort by at least 40% for the agents.

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Overview

WaveMaker Becomes a Strategic Platform for 3i Infotech

Operational Impact

Quantitative Benefit