GE Digital (GE) (General Electric) Case Studies Waterford Township Improves Maintenance Consistency and Efficiency

Edit This Case Study Record

	Waterford Township Improves Maintenance Consistency and Efficiency GE Digital (GE) (General Electric)

Waterford Township Improves Maintenance Consistency and Efficiency

GE Digital (GE) (General Electric)

Technology Category	Automation & Control - Supervisory Control & Data Acquisition (SCADA)
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization
Challenge	Waterford Township has been faced with losing a significant number of DPW staff, some with more than three decades of water and wastewater knowledge, to retirement. The company began to search for a solution that would like real-time operational data from its SCADA systems to its CMMS and DMS to create standard operating procedures and work orders automatically when conditions were met in defined workflow procedures. One key aspect of the project was to get operating procedures standardized and in a format where staff in the field, who might not be familiar with the system, could follow the necessary steps to correct the issue. Read More
About Customer	Located in the center of Oakland County, Michigan, Waterford Township is known as a Lakeland Paradise for its 34 lakes that surround the area and cover 35.3 square miles. Over 71,700 Waterford residents rely on the Department of Public Works (DPW) for ser Read More
Customer Name	Waterford Township Read More
Solution	DPW decided to implement Workflow from GE Digital to provide the department with the ability to apply logic to SCADA values for work order generation, employ eSOPs, and create inspection forms for data collection. The implementation was split into two phases, the first of which was centered around automating workflows triggered by two incidents—those based on data coming in from the SCADA system such as pump starts, runtimes, and sewer station inspections that dealt with specific activities or a regularly occurring schedule. The next step was to create Workflow templates that contain the procedures and steps for DPW staff to follow when completing the workflow. The procedures and steps can be executed automatically such as having a pump turn on or off or manually through interaction by the user. These procedures and steps can be modified by the workflow authors, and services can be added by the administrator to refine the process. Read More Log in to view content
Data Collected	Operation Performance, Process Procedure, Production Efficiency, Wastewater, Water Quality Read More Log in to view content
Contents

Technology Category

Automation & Control - Supervisory Control & Data Acquisition (SCADA)

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Challenge

Waterford Township has been faced with losing a significant number of DPW staff, some with more than three decades of water and wastewater knowledge, to retirement. The company began to search for a solution that would like real-time operational data from its SCADA systems to its CMMS and DMS to create standard operating procedures and work orders automatically when conditions were met in defined workflow procedures. One key aspect of the project was to get operating procedures standardized and in a format where staff in the field, who might not be familiar with the system, could follow the necessary steps to correct the issue.

About Customer

Located in the center of Oakland County, Michigan, Waterford Township is known as a Lakeland Paradise for its 34 lakes that surround the area and cover 35.3 square miles. Over 71,700 Waterford residents rely on the Department of Public Works (DPW) for ser

Customer Name

Waterford Township

Solution

DPW decided to implement Workflow from GE Digital to provide the department with the ability to apply logic to SCADA values for work order generation, employ eSOPs, and create inspection forms for data collection.

The implementation was split into two phases, the first of which was centered around automating workflows triggered by two incidents—those based on data coming in from the SCADA system such as pump starts, runtimes, and sewer station inspections that dealt with specific activities or a regularly occurring schedule.

The next step was to create Workflow templates that contain the procedures and steps for DPW staff to follow when completing the workflow. The procedures and steps can be executed automatically such as having a pump turn on or off or manually through interaction by the user. These procedures and steps can be modified by the workflow authors, and services can be added by the administrator to refine the process.

Data Collected

Operation Performance, Process Procedure, Production Efficiency, Wastewater, Water Quality

Impact #1	[Efficiency Improvement - Operation] Improved process consistency due to electronic standard operating procedures. Greater efficiency with automatic work order generation
Impact #2	[Efficiency Improvement - Labor] Faster identification and proper correction of process deviationsBetter operational responsiveness with the ability to manage by exceptionSignificant time savings of staff with automated step-by-step work processes and procedures

Impact #1

[Efficiency Improvement - Operation]
Improved process consistency due to electronic standard operating procedures. Greater efficiency with automatic work order generation

Impact #2

[Efficiency Improvement - Labor]
Faster identification and proper correction of process deviationsBetter operational responsiveness with the ability to manage by exceptionSignificant time savings of staff with automated step-by-step work processes and procedures

Download PDF Version

Overview

Waterford Township Improves Maintenance Consistency and Efficiency

Operational Impact