WIN-911 Case Studies WATER TREATMENT FACILITY ALARM NOTIFICATION SOFTWARE AIDES WATER FACILITY IN LAN

	WATER TREATMENT FACILITY ALARM NOTIFICATION SOFTWARE AIDES WATER FACILITY IN LAN WIN-911

WATER TREATMENT FACILITY ALARM NOTIFICATION SOFTWARE AIDES WATER FACILITY IN LAN

WIN-911

Technology Category	Functional Applications - Remote Monitoring & Control Systems Sensors - Flow Meters Sensors - Level Sensors
Applicable Industries	Cities & Municipalities
Applicable Functions	Business Operation
Use Cases	Water Utility Management
Challenge	The water treatment facility in Lannion, France has been tasked to treat and manage the water supply for the town and surrounding region of 22,000 people, using two plant locations to process almost two million gallons each and every day. By any standard, that’s a lot for one operation to manage and maintain all by itself. To help catch problems before they even start, they implement a water treatment facility alarm notification system. Read More
About Customer	A water treatment facility in Lannion, France Read More
Customer Name	City of Lannion Read More
Solution	WIN-911’s strategic partner Micromedia International provided the plant with the company’s ALERT alarm notification system. Read More Log in to view content
Data Collected	Alarms For Automated Applications, Water Level, Water Meter Readings, Water pH, Water Quality Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Sensors - Flow Meters

Sensors - Level Sensors

Applicable Industries

Cities & Municipalities

Applicable Functions

Business Operation

Use Cases

Water Utility Management

Challenge

The water treatment facility in Lannion, France has been tasked to treat and manage the water supply for the town and surrounding region of 22,000 people, using two plant locations to process almost two million gallons each and every day. By any standard, that’s a lot for one operation to manage and maintain all by itself. To help catch problems before they even start, they implement a water treatment facility alarm notification system.

About Customer

A water treatment facility in Lannion, France

Customer Name

City of Lannion

Solution

WIN-911’s strategic partner Micromedia International provided the plant with the company’s ALERT alarm notification system.

Data Collected

Alarms For Automated Applications, Water Level, Water Meter Readings, Water pH, Water Quality

Impact #1	[Efficiency Improvement - Maintenance] Before the alarm software was installed at the water plant, its staff would often be informed of problems by the general public, typically only after the problem had already impacted water quality. The alarm system has greatly increased the quality of service and credibility of the plant by allowing the plant to catch problems before they reach the customers. The system monitors over a 100 different factors for the plant, including water pressure and ph levels. This data is recorded minute-by-minute, allowing staff to respond to any anomalies in what virtually equates to real-time response. If an anomaly occurs, the software sends out a specialized alarm that lets staff know exactly what has happened, and where. Should an alarm ever be set off, ALERT immediately begins sending out notifications, setting a four-stage process into motion. First, a supervisor is called on a fixed plant number. If the supervisor fails to answer the plant number, a second call is made to the supervisor via a mobile number. If the second call goes unacknowledged, a third call is made to the supervisor via a private mobile number. If still the supervisor has not answered the alert, the alarm notification software begins placing calls to a replacement staff member. For a notification to be acknowledged, the supervisor or replacement staff member must provide an identification number when answering the call. This identification number lets the system know that the alarm has been acknowledged and will stop any further calls from being made.

Impact #1

[Efficiency Improvement - Maintenance]
Before the alarm software was installed at the water plant, its staff would often be informed of problems by the general public, typically only after the problem had already impacted water quality. The alarm system has greatly increased the quality of service and credibility of the plant by allowing the plant to catch problems before they reach the customers.

The system monitors over a 100 different factors for the plant, including water pressure and ph levels. This data is recorded minute-by-minute, allowing staff to respond to any anomalies in what virtually equates to real-time response. If an anomaly occurs, the software sends out a specialized alarm that lets staff know exactly what has happened, and where.

Should an alarm ever be set off, ALERT immediately begins sending out notifications, setting a four-stage process into motion. First, a supervisor is called on a fixed plant number. If the supervisor fails to answer the plant number, a second call is made to the supervisor via a mobile number. If the second call goes unacknowledged, a third call is made to the supervisor via a private mobile number. If still the supervisor has not answered the alert, the alarm notification software begins placing calls to a replacement staff member.

For a notification to be acknowledged, the supervisor or replacement staff member must provide an identification number when answering the call. This identification number lets the system know that the alarm has been acknowledged and will stop any further calls from being made.

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Overview

WATER TREATMENT FACILITY ALARM NOTIFICATION SOFTWARE AIDES WATER FACILITY IN LAN

Operational Impact