DocuWare
Case Studies
Warranty Admin Solution Drives Success
Overview
Warranty Admin Solution Drives SuccessDocuWare |
Functional Applications - Enterprise Asset Management Systems (EAM) Functional Applications - Enterprise Resource Planning Systems (ERP) | |
Automotive | |
Business Operation Sales & Marketing | |
Asset Lifecycle Management Leasing Finance Automation | |
Software Design & Engineering Services System Integration | |
Operational Impact
With DocuWare, RS&A can keep a copy of each claim but still make digital annotations on a separate layer; having the original available is very helpful when answering dealer or manufacturer requests. | |
DocuWare’s tracking features allow RS&A to see who worked on each claim and allows them to go back to the staff member who originally worked on a claim when answering questions. | |
Claims are able to be processed more efficiently because handwritten notes are no longer used and the electronic workflow ensures nothing is lost. | |
Quantitative Benefit
Received a ROI within one year | |
Company-wide efficiency increase | |
Reduced paper use from 2,400 reams a year to 100 reams a year | |