Case Studies Walters Home Management: Raising the Bar on Service Quality with AppFolio

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	Walters Home Management: Raising the Bar on Service Quality with AppFolio

Walters Home Management: Raising the Bar on Service Quality with AppFolio

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems Functional Applications - Warehouse Management Systems (WMS)
Applicable Functions	Business Operation Facility Management
Use Cases	Inventory Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration Training
Challenge	Walters Home Management had outgrown its technology infrastructure. Jennifer Newton, owner of Walters Home Management, was looking to switch from Yardi Systems to a modern and easier to use solution that could easily scale with the company’s growth. Newton began exploring options like Propertyware, Promas and Rent Manager before ultimately deciding to implement AppFolio Property Manager. For Newton, investing in a property management solution like AppFolio would enable the company to consistently provide a superior level of service to clients — a critical competitive differentiator for Walters Home Management. Read More
About Customer	Walters Home Management is a leading property management provider based in San Diego, California. The company has built its business by providing the highest quality of management services to hundreds of satisfied clients. In the property management business, providing the best service to both owners and tenants is the key ingredient to driving faster business growth. Walters Home Management is committed to delivering stellar service and effectively managing properties by being responsive and solving problems quickly. Read More
Solution	Because AppFolio is web-based, critical information is always just a click away. This instant access to important property details enables Newton and her team to deliver stellar service at a moment’s notice. For example, Newton was able to handle a water emergency on a Saturday night by logging in from home and finding the property owner’s number. AppFolio’s Universal Search function also enables staff members to quickly access important information by simply searching on almost anything — name, phone number, address, etc. This is much faster than creating individual property codes to organize the properties for future searches. Another favorite benefit for Newton is the personalized AppFolio support that comes standard with the service. The unlimited support that comes with AppFolio investment is a significant improvement over their previous vendor, which charged $50 for 15 minutes of support that often didn’t solve the problem. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Functional Applications - Remote Monitoring & Control Systems

Functional Applications - Warehouse Management Systems (WMS)

Applicable Functions

Business Operation

Facility Management

Use Cases

Inventory Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Training

Challenge

Walters Home Management had outgrown its technology infrastructure. Jennifer Newton, owner of Walters Home Management, was looking to switch from Yardi Systems to a modern and easier to use solution that could easily scale with the company’s growth. Newton began exploring options like Propertyware, Promas and Rent Manager before ultimately deciding to implement AppFolio Property Manager. For Newton, investing in a property management solution like AppFolio would enable the company to consistently provide a superior level of service to clients — a critical competitive differentiator for Walters Home Management.

About Customer

Walters Home Management is a leading property management provider based in San Diego, California. The company has built its business by providing the highest quality of management services to hundreds of satisfied clients. In the property management business, providing the best service to both owners and tenants is the key ingredient to driving faster business growth. Walters Home Management is committed to delivering stellar service and effectively managing properties by being responsive and solving problems quickly.

Solution

Because AppFolio is web-based, critical information is always just a click away. This instant access to important property details enables Newton and her team to deliver stellar service at a moment’s notice. For example, Newton was able to handle a water emergency on a Saturday night by logging in from home and finding the property owner’s number. AppFolio’s Universal Search function also enables staff members to quickly access important information by simply searching on almost anything — name, phone number, address, etc. This is much faster than creating individual property codes to organize the properties for future searches. Another favorite benefit for Newton is the personalized AppFolio support that comes standard with the service. The unlimited support that comes with AppFolio investment is a significant improvement over their previous vendor, which charged $50 for 15 minutes of support that often didn’t solve the problem.

Impact #1	Eliminating redundancies and unnecessary steps for routine tasks allows Newton and her team to spend more time on profitable activities, like filling vacancies or reaching out to prospective clients.
Impact #2	The bookkeeper loves the ability to directly deposit into an owner’s bank account and email the owner statements all at once, saving at least 5 hours a month.
Impact #3	AppFolio’s paperless work order feature enables the company to quickly contact vendors via email, saving an additional 3 hours of staff time each month.

Impact #1

Eliminating redundancies and unnecessary steps for routine tasks allows Newton and her team to spend more time on profitable activities, like filling vacancies or reaching out to prospective clients.

Impact #2

The bookkeeper loves the ability to directly deposit into an owner’s bank account and email the owner statements all at once, saving at least 5 hours a month.

Impact #3

AppFolio’s paperless work order feature enables the company to quickly contact vendors via email, saving an additional 3 hours of staff time each month.

Benefit #1	Saved at least 5 hours a month by directly depositing into an owner’s bank account and emailing the owner statements all at once.
Benefit #2	Saved an additional 3 hours of staff time each month by using AppFolio’s paperless work order feature.

Benefit #1

Saved at least 5 hours a month by directly depositing into an owner’s bank account and emailing the owner statements all at once.

Benefit #2

Saved an additional 3 hours of staff time each month by using AppFolio’s paperless work order feature.

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Overview

Walters Home Management: Raising the Bar on Service Quality with AppFolio

Operational Impact

Quantitative Benefit