Case Studies Waccamaw County RTA (Coast RTA)

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	Waccamaw County RTA (Coast RTA)

Waccamaw County RTA (Coast RTA)

Technology Category	Analytics & Modeling - Predictive Analytics Functional Applications - Fleet Management Systems (FMS) Functional Applications - Remote Monitoring & Control Systems
Applicable Industries	Cities & Municipalities Transportation
Applicable Functions	Business Operation Logistics & Transportation
Use Cases	Fleet Management Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Waccamaw County RTA (Coast RTA) faced several operational challenges. The organization wanted to operate more efficiently and streamline internal operations. They were dealing with an incredibly manual scheduling process with no automation, which was time-consuming and prone to errors. Additionally, they needed mobile data communication capabilities and were still using paper manifests, which further complicated their operations. Another significant requirement was a mobile app that could securely process credit card payments and display a map for riders covering the appropriate service areas. This would not only enhance the rider experience but also improve operational efficiency. Read More
About Customer	Waccamaw County RTA, also known as Coast RTA, is a public transportation provider serving the Waccamaw region. The organization is dedicated to offering reliable and efficient transportation services to its community. With a focus on improving operational efficiency and enhancing the rider experience, Coast RTA sought to modernize its systems and processes. The organization faced several challenges, including a manual scheduling process, the need for mobile data communication, and the use of paper manifests. Additionally, they required a mobile app capable of securely processing credit card payments and providing a map for riders. By addressing these challenges, Coast RTA aimed to streamline operations and provide a better service to its riders. Read More
Solution	To address the challenges faced by Waccamaw County RTA, several advanced solutions were implemented. The Advanced Ecolane Reporting System, along with an Ad-hoc reporting tool, was introduced to provide comprehensive reporting capabilities. Ecolane DRT, a completely automated scheduling and dispatching software, was deployed to streamline the scheduling process. Additionally, Ecolane Touch Screen MDT software with turn-by-turn navigation was installed on Android tablets, enhancing the efficiency of dispatching and navigation. A mobile app was developed to accept credit card payments, provide a portal for riders to book and manage trips, and send push notifications. Text Messaging (SMS) was also enabled to give riders more autonomy and improve communication. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Functional Applications - Fleet Management Systems (FMS)

Functional Applications - Remote Monitoring & Control Systems

Applicable Industries

Cities & Municipalities

Transportation

Applicable Functions

Business Operation

Logistics & Transportation

Use Cases

Fleet Management

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Waccamaw County RTA (Coast RTA) faced several operational challenges. The organization wanted to operate more efficiently and streamline internal operations. They were dealing with an incredibly manual scheduling process with no automation, which was time-consuming and prone to errors. Additionally, they needed mobile data communication capabilities and were still using paper manifests, which further complicated their operations. Another significant requirement was a mobile app that could securely process credit card payments and display a map for riders covering the appropriate service areas. This would not only enhance the rider experience but also improve operational efficiency.

About Customer

Waccamaw County RTA, also known as Coast RTA, is a public transportation provider serving the Waccamaw region. The organization is dedicated to offering reliable and efficient transportation services to its community. With a focus on improving operational efficiency and enhancing the rider experience, Coast RTA sought to modernize its systems and processes. The organization faced several challenges, including a manual scheduling process, the need for mobile data communication, and the use of paper manifests. Additionally, they required a mobile app capable of securely processing credit card payments and providing a map for riders. By addressing these challenges, Coast RTA aimed to streamline operations and provide a better service to its riders.

Solution

To address the challenges faced by Waccamaw County RTA, several advanced solutions were implemented. The Advanced Ecolane Reporting System, along with an Ad-hoc reporting tool, was introduced to provide comprehensive reporting capabilities. Ecolane DRT, a completely automated scheduling and dispatching software, was deployed to streamline the scheduling process. Additionally, Ecolane Touch Screen MDT software with turn-by-turn navigation was installed on Android tablets, enhancing the efficiency of dispatching and navigation. A mobile app was developed to accept credit card payments, provide a portal for riders to book and manage trips, and send push notifications. Text Messaging (SMS) was also enabled to give riders more autonomy and improve communication.

Impact #1	The implementation of these solutions led to significant operational improvements for Coast RTA. The Rides Per Hour (RPH) increased from 0.84 to 1.41, indicating a more efficient use of resources. The number of trips per day ranged from 63 to 93, with an average of 1,700 trips per month. This increase in productivity was achieved with fewer service hours, demonstrating the efficiency of the new system. In March 2020, Coast RTA completed 3,000 more trips compared to March 2019, highlighting the substantial improvement in operational capacity. Additionally, there was a 29% reduction in revenue hours, further emphasizing the enhanced productivity and cost savings achieved through the new system.

Impact #1

The implementation of these solutions led to significant operational improvements for Coast RTA. The Rides Per Hour (RPH) increased from 0.84 to 1.41, indicating a more efficient use of resources. The number of trips per day ranged from 63 to 93, with an average of 1,700 trips per month. This increase in productivity was achieved with fewer service hours, demonstrating the efficiency of the new system. In March 2020, Coast RTA completed 3,000 more trips compared to March 2019, highlighting the substantial improvement in operational capacity. Additionally, there was a 29% reduction in revenue hours, further emphasizing the enhanced productivity and cost savings achieved through the new system.

Benefit #1	Increased RPH from 0.84 to 1.41
Benefit #2	63-93 Trips Per Day
Benefit #3	Averaging 1,700 Trips Per Month

Benefit #1

Increased RPH from 0.84 to 1.41

Benefit #2

63-93 Trips Per Day

Benefit #3

Averaging 1,700 Trips Per Month

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Overview

Waccamaw County RTA (Coast RTA)

Operational Impact

Quantitative Benefit