Infobip
Case Studies
Würth: Accelerating Sales and Streamlining Processes with IoT
Overview
Würth: Accelerating Sales and Streamlining Processes with IoTInfobip |
Networks & Connectivity - 5G Networks & Connectivity - NFC | |
Transportation | |
Logistics & Transportation Sales & Marketing | |
Last Mile Delivery Time Sensitive Networking | |
System Integration | |
Operational Impact
The implementation of Infobip’s omnichannel solution resulted in immediate improvements for Würth. The company was able to scale its business and communicate new promotions to their customers in minutes, leading to 6x faster sales. The process of sending outstanding payment notifications was also streamlined, providing enough time for customers to respond with payment in the appropriate time frame and decreasing the problem of bad debt. By implementing an automated and reliable way of communicating with customers, Würth’s sales and marketing teams can now focus more on selling and less on administrative tasks, like arranging deliveries and debt collection. This has led to an overall improvement in customer satisfaction. | |
Quantitative Benefit
6x faster sales – what used to be sold in 30 days is now sold in five. | |
Increase in successful deliveries due to automated SMS notifications. | |
Reduction of customer debt due to automated SMS notifications for outstanding balance reminders. | |