LogicMonitor Case Studies Vulcan Enhances Printer Uptime Using IoT

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	Vulcan Enhances Printer Uptime Using IoT LogicMonitor

Vulcan Enhances Printer Uptime Using IoT

LogicMonitor

Use Cases	Additive Manufacturing Time Sensitive Networking
Services	Testing & Certification
Challenge	Vulcan, a privately held company founded by Paul Allen and his sister Jody in 1986, was facing a significant challenge with their payroll processing. The HR team responsible for payroll was experiencing issues with the printers used for printing payroll checks. The printers were frequently going down, and without any monitoring system in place, the only way to identify this issue was by physically checking each printer. This method was not only time-consuming but also led to delays in identifying the problem, which in turn caused delays in the printing and delivery of checks. The IT team was tasked with investigating the issue and finding a solution to ensure the smooth operation of the printers. Read More
About Customer	Vulcan is a privately held company established in 1986 by Paul Allen and his sister Jody. The company was created to manage and oversee the family's diverse business activities and philanthropic endeavors. Vulcan has a workforce of 800 employees. The company's HR team is responsible for handling payroll, a task that involves printing payroll checks. However, they were facing challenges with the printers going down frequently, leading to delays in the printing and delivery of checks. The IT team was tasked with investigating and resolving this issue. Read More
Solution	The IT team at Vulcan discovered that the printers were not processing printing commands after falling idle. To address this, they decided to use LogicMonitor, an IoT solution, to monitor the printers and alert the HR team when the machines went into an idle state. This immediate solution ensured that the HR team was notified when their printers went to sleep, reducing the time taken to identify the issue. The IT team then tested if they could ping the devices via the collector to 'wake' them, eliminating the need for someone to physically re-activate the printers. The testing was successful, and this solution was implemented, ensuring that the printers were ready to operate at any given moment, regardless of whether someone was physically present or not. Read More Log in to view content
Contents

Use Cases

Additive Manufacturing

Time Sensitive Networking

Services

Testing & Certification

Challenge

Vulcan, a privately held company founded by Paul Allen and his sister Jody in 1986, was facing a significant challenge with their payroll processing. The HR team responsible for payroll was experiencing issues with the printers used for printing payroll checks. The printers were frequently going down, and without any monitoring system in place, the only way to identify this issue was by physically checking each printer. This method was not only time-consuming but also led to delays in identifying the problem, which in turn caused delays in the printing and delivery of checks. The IT team was tasked with investigating the issue and finding a solution to ensure the smooth operation of the printers.

About Customer

Vulcan is a privately held company established in 1986 by Paul Allen and his sister Jody. The company was created to manage and oversee the family's diverse business activities and philanthropic endeavors. Vulcan has a workforce of 800 employees. The company's HR team is responsible for handling payroll, a task that involves printing payroll checks. However, they were facing challenges with the printers going down frequently, leading to delays in the printing and delivery of checks. The IT team was tasked with investigating and resolving this issue.

Solution

The IT team at Vulcan discovered that the printers were not processing printing commands after falling idle. To address this, they decided to use LogicMonitor, an IoT solution, to monitor the printers and alert the HR team when the machines went into an idle state. This immediate solution ensured that the HR team was notified when their printers went to sleep, reducing the time taken to identify the issue. The IT team then tested if they could ping the devices via the collector to 'wake' them, eliminating the need for someone to physically re-activate the printers. The testing was successful, and this solution was implemented, ensuring that the printers were ready to operate at any given moment, regardless of whether someone was physically present or not.

Impact #1	The implementation of LogicMonitor brought about significant operational improvements at Vulcan. The IoT solution provided real-time monitoring of the printers, ensuring that any issues were promptly identified and addressed. This eliminated the need for physical checks and reduced the time taken to identify and resolve printer issues. Furthermore, the ability to 'wake' the printers remotely eliminated the need for physical intervention, further enhancing operational efficiency. The solution ensured that the printers were always ready to operate, thereby ensuring the timely printing and delivery of payroll checks. This not only improved the efficiency of the HR team but also ensured that Vulcan's employees were paid on time.

Impact #1

The implementation of LogicMonitor brought about significant operational improvements at Vulcan. The IoT solution provided real-time monitoring of the printers, ensuring that any issues were promptly identified and addressed. This eliminated the need for physical checks and reduced the time taken to identify and resolve printer issues. Furthermore, the ability to 'wake' the printers remotely eliminated the need for physical intervention, further enhancing operational efficiency. The solution ensured that the printers were always ready to operate, thereby ensuring the timely printing and delivery of payroll checks. This not only improved the efficiency of the HR team but also ensured that Vulcan's employees were paid on time.

Benefit #1	Significant reduction in the time taken to identify printer issues
Benefit #2	Elimination of the need for physical intervention to reactivate printers
Benefit #3	Ensured timely printing and delivery of payroll checks

Benefit #1

Significant reduction in the time taken to identify printer issues

Benefit #2

Elimination of the need for physical intervention to reactivate printers

Benefit #3

Ensured timely printing and delivery of payroll checks

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Overview

Vulcan Enhances Printer Uptime Using IoT

Operational Impact

Quantitative Benefit