LogicMonitor Case Studies VPay Transforms Business Operations Just Eight Weeks After Deploying LogicMonitor

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	VPay Transforms Business Operations Just Eight Weeks After Deploying LogicMonitor LogicMonitor

VPay Transforms Business Operations Just Eight Weeks After Deploying LogicMonitor

LogicMonitor

Technology Category	Analytics & Modeling - Real Time Analytics
Applicable Industries	Finance & Insurance Healthcare & Hospitals
Applicable Functions	Business Operation
Use Cases	Predictive Maintenance Process Control & Optimization
Services	System Integration
Challenge	VPay, a financial services organization, was reliant on a legacy system that was not keeping up with growth and required manual processes. The IT operations team was using Zabbix for basic CPU monitoring and a daily 144-line checklist. Four operations admins would spend eight hours going through this checklist each day to ensure that a complex infrastructure comprised of both legacy and modern systems was up and running. The IT team had zero visibility into network and server uptime. When an outage or problem occurred with the processing and delivery of payments, they would learn about it via customer complaint. As a result, Shane’s team was putting out as many as 30 P1 issues per month. The unreliability of VPay’s existing monitoring system was not sustainable. Read More
About Customer	VPay is a financial services organization that uses patented technology to prevent fraud and expedite billions of dollars in payments every year through the issue of one-time use credit cards. Their solution processes more than 100,000 transactions every day for clients across several verticals including Healthcare, Auto Insurance and Home Warranty. The organization was reliant on a legacy system that was not keeping up with growth and required manual processes. The IT operations team was using Zabbix for basic CPU monitoring and a daily 144-line checklist. Four operations admins would spend eight hours going through this checklist each day to ensure that a complex infrastructure comprised of both legacy and modern systems was up and running. Read More
Solution	VPay implemented LogicMonitor, a cloud-based IT infrastructure monitoring platform. The implementation was simple and straightforward. The three-step plan started with the setup of monitoring for the fax distribution and throughput of their virtualized fax servers. Given the volume of faxes processed by VPay and the relatively steep expense of the postage alternative, it was very important that VPay was able to track successful, HIPPA-compliant communications. With this crucial component in place, the IT team could set up monitoring of the entire complex transaction flow managed by VPay. This is critical for a company that processes nearly $500 million per month and delivers value based on tight SLAs tied to quick transaction turnaround. The third step in VPay’s deployment of LogicMonitor was to democratize the knowledge required to maintain the systems and resolve issues quickly. LogicMonitor’s flexible alerting allowed Shane and his team to customize alerts by embedding links to support documentation directly into the alert messages. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Applicable Industries

Finance & Insurance

Healthcare & Hospitals

Applicable Functions

Business Operation

Use Cases

Predictive Maintenance

Process Control & Optimization

Services

System Integration

Challenge

VPay, a financial services organization, was reliant on a legacy system that was not keeping up with growth and required manual processes. The IT operations team was using Zabbix for basic CPU monitoring and a daily 144-line checklist. Four operations admins would spend eight hours going through this checklist each day to ensure that a complex infrastructure comprised of both legacy and modern systems was up and running. The IT team had zero visibility into network and server uptime. When an outage or problem occurred with the processing and delivery of payments, they would learn about it via customer complaint. As a result, Shane’s team was putting out as many as 30 P1 issues per month. The unreliability of VPay’s existing monitoring system was not sustainable.

About Customer

VPay is a financial services organization that uses patented technology to prevent fraud and expedite billions of dollars in payments every year through the issue of one-time use credit cards. Their solution processes more than 100,000 transactions every day for clients across several verticals including Healthcare, Auto Insurance and Home Warranty. The organization was reliant on a legacy system that was not keeping up with growth and required manual processes. The IT operations team was using Zabbix for basic CPU monitoring and a daily 144-line checklist. Four operations admins would spend eight hours going through this checklist each day to ensure that a complex infrastructure comprised of both legacy and modern systems was up and running.

Solution

VPay implemented LogicMonitor, a cloud-based IT infrastructure monitoring platform. The implementation was simple and straightforward. The three-step plan started with the setup of monitoring for the fax distribution and throughput of their virtualized fax servers. Given the volume of faxes processed by VPay and the relatively steep expense of the postage alternative, it was very important that VPay was able to track successful, HIPPA-compliant communications. With this crucial component in place, the IT team could set up monitoring of the entire complex transaction flow managed by VPay. This is critical for a company that processes nearly $500 million per month and delivers value based on tight SLAs tied to quick transaction turnaround. The third step in VPay’s deployment of LogicMonitor was to democratize the knowledge required to maintain the systems and resolve issues quickly. LogicMonitor’s flexible alerting allowed Shane and his team to customize alerts by embedding links to support documentation directly into the alert messages.

Impact #1	LogicMonitor’s impact on VPay’s internal operations was immediate. Thanks to LogicMonitor, VPay was able to reduce the 30 P1 issues by half in just the first month. After 60 days, the IT team was fielding only one per week. Three months after deployment, VPay became so proactive in the management of their systems, they’d cut emergency issues down to practically zero.
Impact #2	VPay now enjoys unified monitoring across all of its once disparate systems. The flow of hundreds of thousands of daily transactions is easily monitored across a myriad of systems. LogicMonitor made the process of pulling everything together under a single pane of glass simple and straightforward.
Impact #3	Furthermore, thanks to the thoughtful approach to alert messaging, systems maintenance is no longer the job of highly skilled operation admins. Shane is now able to deploy any team member to monitoring and refocus his top talent on important projects that drive business.

Impact #1

LogicMonitor’s impact on VPay’s internal operations was immediate. Thanks to LogicMonitor, VPay was able to reduce the 30 P1 issues by half in just the first month. After 60 days, the IT team was fielding only one per week. Three months after deployment, VPay became so proactive in the management of their systems, they’d cut emergency issues down to practically zero.

Impact #2

VPay now enjoys unified monitoring across all of its once disparate systems. The flow of hundreds of thousands of daily transactions is easily monitored across a myriad of systems. LogicMonitor made the process of pulling everything together under a single pane of glass simple and straightforward.

Impact #3

Furthermore, thanks to the thoughtful approach to alert messaging, systems maintenance is no longer the job of highly skilled operation admins. Shane is now able to deploy any team member to monitoring and refocus his top talent on important projects that drive business.

Benefit #1	$10k Daily savings ensured with LogicMonitor
Benefit #2	97% Fewer P1 issues per month

Benefit #1

$10k Daily savings ensured with LogicMonitor

Benefit #2

97% Fewer P1 issues per month

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Overview

VPay Transforms Business Operations Just Eight Weeks After Deploying LogicMonitor

Operational Impact

Quantitative Benefit