Vonage Case Studies Vonage SMS API Enhances Office Management for SwipedOn

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	Vonage SMS API Enhances Office Management for SwipedOn Vonage

Vonage SMS API Enhances Office Management for SwipedOn

Vonage

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Event-Driven Application
Applicable Industries	Buildings Transportation
Applicable Functions	Logistics & Transportation Product Research & Development
Use Cases	Real-Time Location System (RTLS) Track & Trace of Assets
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	SwipedOn, a cloud-based registration application, was facing a significant challenge in its office management system. The application, used in over 20 countries and serving corporate offices of major companies like GE, Hugo Boss, and 20th Century Fox, had no efficient way of notifying employees when their visitors had arrived or confirming entry access for employees. The company had tried using email notifications as a solution, but this proved ineffective as many emails were left unread and messages were not delivered in real time. This lack of real-time communication was a major hurdle in the smooth operation of office management, affecting the overall user experience. Read More
About Customer	SwipedOn is a cloud-based registration application that automates the admittance of employees and visitors in office buildings. The application offers a cloud dashboard that can sync with multiple iPads, providing a comprehensive office management system. SwipedOn is used in over 20 countries, serving the corporate offices of major companies such as Cigna, GE, Hugo Boss, and 20th Century Fox. The SwipedOn mobile app allows employees and visitors to intuitively log in using their personal details, granting secure access to an office building. Read More
Solution	In order to address this challenge, SwipedOn turned to SMS notifications for their ubiquity, high open rate, and simplicity. The company integrated the Vonage SMS API into their system, enabling instant SMS notifications for all check-in kiosks. This solution provided a reliable and real-time notification system that significantly improved the check-in process. Additionally, SwipedOn utilized Vonage's pay-as-you-go pricing model, which allowed them to scale their traffic as the company grew. This strategic integration of the Vonage SMS API not only solved the immediate challenge but also provided a scalable solution for future growth. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Event-Driven Application

Applicable Industries

Buildings

Transportation

Applicable Functions

Logistics & Transportation

Product Research & Development

Use Cases

Real-Time Location System (RTLS)

Track & Trace of Assets

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

SwipedOn, a cloud-based registration application, was facing a significant challenge in its office management system. The application, used in over 20 countries and serving corporate offices of major companies like GE, Hugo Boss, and 20th Century Fox, had no efficient way of notifying employees when their visitors had arrived or confirming entry access for employees. The company had tried using email notifications as a solution, but this proved ineffective as many emails were left unread and messages were not delivered in real time. This lack of real-time communication was a major hurdle in the smooth operation of office management, affecting the overall user experience.

About Customer

SwipedOn is a cloud-based registration application that automates the admittance of employees and visitors in office buildings. The application offers a cloud dashboard that can sync with multiple iPads, providing a comprehensive office management system. SwipedOn is used in over 20 countries, serving the corporate offices of major companies such as Cigna, GE, Hugo Boss, and 20th Century Fox. The SwipedOn mobile app allows employees and visitors to intuitively log in using their personal details, granting secure access to an office building.

Solution

In order to address this challenge, SwipedOn turned to SMS notifications for their ubiquity, high open rate, and simplicity. The company integrated the Vonage SMS API into their system, enabling instant SMS notifications for all check-in kiosks. This solution provided a reliable and real-time notification system that significantly improved the check-in process. Additionally, SwipedOn utilized Vonage's pay-as-you-go pricing model, which allowed them to scale their traffic as the company grew. This strategic integration of the Vonage SMS API not only solved the immediate challenge but also provided a scalable solution for future growth.

Impact #1	The integration of Vonage's SMS API into SwipedOn's system significantly improved the office management experience. The real-time check-in notifications ensured that employees were promptly informed about the arrival of their visitors, and entry access confirmations were delivered instantly. This not only improved the efficiency of the office management system but also enhanced the overall user experience. The near-perfect message delivery ensured that no important notifications were missed, and the reduction in development resources allowed the company to focus more on other areas of improvement. The solution also provided scalability, allowing SwipedOn to grow their traffic as the company expanded.

Impact #1

The integration of Vonage's SMS API into SwipedOn's system significantly improved the office management experience. The real-time check-in notifications ensured that employees were promptly informed about the arrival of their visitors, and entry access confirmations were delivered instantly. This not only improved the efficiency of the office management system but also enhanced the overall user experience. The near-perfect message delivery ensured that no important notifications were missed, and the reduction in development resources allowed the company to focus more on other areas of improvement. The solution also provided scalability, allowing SwipedOn to grow their traffic as the company expanded.

Benefit #1	Real-time check-in notifications were implemented
Benefit #2	Conversion rates increased
Benefit #3	Near perfect message delivery was achieved

Benefit #1

Real-time check-in notifications were implemented

Benefit #2

Conversion rates increased

Benefit #3

Near perfect message delivery was achieved

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Overview

Vonage SMS API Enhances Office Management for SwipedOn

Operational Impact

Quantitative Benefit