Commusoft Case Studies Voity Electrical's Growth and Efficiency Boost with Commusoft

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	Voity Electrical's Growth and Efficiency Boost with Commusoft Commusoft

Voity Electrical's Growth and Efficiency Boost with Commusoft

Commusoft

Technology Category	Actuators - Electrical Actuators Sensors - Electrical Conductivity Sensors
Applicable Industries	Electrical Grids Electronics
Use Cases	Personnel Tracking & Monitoring Time Sensitive Networking
Services	Training
Challenge	Voity Electrical, a Vermont-based company providing residential and commercial electrical services, was seeking ways to grow and streamline their operations. The company, managed by Mary-Rachel Voity and her husband Matt, had always prioritized growth and was looking for a solution that could grow with them. However, they were facing challenges in managing their workflows and maintaining efficient operations. The company operated with a 'one to five' ratio of office staff to technicians, which required optimized and efficient scheduling. Additionally, they were looking to improve their customer service and increase their Google rating, which was at 3.0 a year ago. Read More
About Customer	Voity Electrical is a world-class electrical services provider based in Rutland, Vermont. The company, which has been operating since 2017, serves both residential and commercial clients. The team, led by Mary-Rachel Voity in the office and her husband Matt in the field, is committed to providing exceptional service and continuously improving their operations. Growth is a key focus for Voity Electrical, and they are always looking for ways to enhance their workflows and customer experiences. The company operates with a 'one to five' ratio of office staff to technicians, emphasizing the need for efficient scheduling and optimized operations. Read More
Solution	Voity Electrical found their solution in Commusoft, a software that helped them standardize and organize their processes, thereby taking the guesswork out of field service. Commusoft's flexibility and customization options allowed Voity Electrical to reinvent their workflows and optimize their operations. Mary-Rachel was able to establish a routine with the help of reports generated by Commusoft, which included posting payments, making deposit slips, and uploading vendor invoices. The software also enabled the company to optimize remote operations, with the electricians thriving with their new mobile workflows. Commusoft also helped Voity Electrical focus on their customer experiences, which resulted in an improvement in their Google rating. Read More Log in to view content
Contents

Technology Category

Actuators - Electrical Actuators

Sensors - Electrical Conductivity Sensors

Applicable Industries

Electrical Grids

Electronics

Use Cases

Personnel Tracking & Monitoring

Time Sensitive Networking

Services

Training

Challenge

Voity Electrical, a Vermont-based company providing residential and commercial electrical services, was seeking ways to grow and streamline their operations. The company, managed by Mary-Rachel Voity and her husband Matt, had always prioritized growth and was looking for a solution that could grow with them. However, they were facing challenges in managing their workflows and maintaining efficient operations. The company operated with a 'one to five' ratio of office staff to technicians, which required optimized and efficient scheduling. Additionally, they were looking to improve their customer service and increase their Google rating, which was at 3.0 a year ago.

About Customer

Voity Electrical is a world-class electrical services provider based in Rutland, Vermont. The company, which has been operating since 2017, serves both residential and commercial clients. The team, led by Mary-Rachel Voity in the office and her husband Matt in the field, is committed to providing exceptional service and continuously improving their operations. Growth is a key focus for Voity Electrical, and they are always looking for ways to enhance their workflows and customer experiences. The company operates with a 'one to five' ratio of office staff to technicians, emphasizing the need for efficient scheduling and optimized operations.

Solution

Voity Electrical found their solution in Commusoft, a software that helped them standardize and organize their processes, thereby taking the guesswork out of field service. Commusoft's flexibility and customization options allowed Voity Electrical to reinvent their workflows and optimize their operations. Mary-Rachel was able to establish a routine with the help of reports generated by Commusoft, which included posting payments, making deposit slips, and uploading vendor invoices. The software also enabled the company to optimize remote operations, with the electricians thriving with their new mobile workflows. Commusoft also helped Voity Electrical focus on their customer experiences, which resulted in an improvement in their Google rating.

Impact #1	With Commusoft, Voity Electrical has been able to revamp their daily workflows and optimize their operations. The software's flexibility and customization options have allowed the company to take control of their processes and grow with confidence. The electricians have adapted well to their new mobile workflows, and the office schedule has become more efficient. The company has also seen improvements in their customer service, with a significant increase in their Google rating. Most importantly, the streamlined operations have allowed the Voitys to spend more time together as a family, with Mary-Rachel stating that 'Commusoft saved my marriage'. The company is now looking forward to continuing their growth and thrilling more customers in the electrical industry.

Impact #1

With Commusoft, Voity Electrical has been able to revamp their daily workflows and optimize their operations. The software's flexibility and customization options have allowed the company to take control of their processes and grow with confidence. The electricians have adapted well to their new mobile workflows, and the office schedule has become more efficient. The company has also seen improvements in their customer service, with a significant increase in their Google rating. Most importantly, the streamlined operations have allowed the Voitys to spend more time together as a family, with Mary-Rachel stating that 'Commusoft saved my marriage'. The company is now looking forward to continuing their growth and thrilling more customers in the electrical industry.

Benefit #1	Improved Google rating from 3.0 to 3.8 in 12 months, and currently at 4.4 as of May 2023
Benefit #2	Optimized operations with a 'one to five' ratio of office staff to technicians
Benefit #3	Established efficient routine for office tasks, including posting payments and uploading vendor invoices

Benefit #1

Improved Google rating from 3.0 to 3.8 in 12 months, and currently at 4.4 as of May 2023

Benefit #2

Optimized operations with a 'one to five' ratio of office staff to technicians

Benefit #3

Established efficient routine for office tasks, including posting payments and uploading vendor invoices

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Overview

Voity Electrical's Growth and Efficiency Boost with Commusoft

Operational Impact

Quantitative Benefit