Bandwidth Case Studies VOIPo builds new and innovative features with Bandwidth Communications APIs

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	VOIPo builds new and innovative features with Bandwidth Communications APIs Bandwidth

VOIPo builds new and innovative features with Bandwidth Communications APIs

Bandwidth

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Telecommunications
Applicable Functions	Business Operation Sales & Marketing
Services	Software Design & Engineering Services
Challenge	VOIPo, a provider of fully featured phone service to cord cutters and small businesses, was facing challenges in scaling up to accommodate big customer orders and getting real-time insight on phone number ports. The process of manual phone number ports was cumbersome and required a series of authorization forms for each number. Support agents had to be in frequent contact with the customer to process an order. When number ports failed, it posed an even bigger challenge for a small support staff. VOIPo needed more features than the basic APIs other companies were offering to manage phone numbers. Read More
About Customer	VOIPo is a company that offers fully featured phone service to cord cutters and small businesses looking to save money. Customers trust VOIPo to find innovative means to provide quality phone service and software at a decent price. The company was seeking a partner to give customers access to account management features they desired. VOIPo's founder and CEO, Timothy Dick, was looking for more features than the basic APIs other companies were offering to manage phone numbers. As a Bandwidth customer of over 10 years, he was delighted to find that the Bandwidth Communications APIs were equipped to handle his industry’s changing demands. Read More
Solution	VOIPo found the solution in Bandwidth Communications APIs, which offered more features than any other product on the market. VOIPo's software developers preferred working only with Bandwidth APIs because they were relevant and easy to use. The APIs provided backend improvements and enhanced options in the customer portal. VOIPo could now seamlessly deliver Caller ID, SMS, and greater search parameters to customers without delay. From the management side of things, Bandwidth’s suite of tools helped customer support agents track port outs, number status and usage information. A more streamlined backend service for VOIPo made inventory cleanup and reducing waste possible. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Telecommunications

Applicable Functions

Business Operation

Sales & Marketing

Services

Software Design & Engineering Services

Challenge

VOIPo, a provider of fully featured phone service to cord cutters and small businesses, was facing challenges in scaling up to accommodate big customer orders and getting real-time insight on phone number ports. The process of manual phone number ports was cumbersome and required a series of authorization forms for each number. Support agents had to be in frequent contact with the customer to process an order. When number ports failed, it posed an even bigger challenge for a small support staff. VOIPo needed more features than the basic APIs other companies were offering to manage phone numbers.

About Customer

VOIPo is a company that offers fully featured phone service to cord cutters and small businesses looking to save money. Customers trust VOIPo to find innovative means to provide quality phone service and software at a decent price. The company was seeking a partner to give customers access to account management features they desired. VOIPo's founder and CEO, Timothy Dick, was looking for more features than the basic APIs other companies were offering to manage phone numbers. As a Bandwidth customer of over 10 years, he was delighted to find that the Bandwidth Communications APIs were equipped to handle his industry’s changing demands.

Solution

VOIPo found the solution in Bandwidth Communications APIs, which offered more features than any other product on the market. VOIPo's software developers preferred working only with Bandwidth APIs because they were relevant and easy to use. The APIs provided backend improvements and enhanced options in the customer portal. VOIPo could now seamlessly deliver Caller ID, SMS, and greater search parameters to customers without delay. From the management side of things, Bandwidth’s suite of tools helped customer support agents track port outs, number status and usage information. A more streamlined backend service for VOIPo made inventory cleanup and reducing waste possible.

Impact #1	Bandwidth’s Communications APIs are delivering innovative tools that automate administrative burdens and anticipate the needs of customers and software developers alike.
Impact #2	The solution has made inventory cleanup and waste reduction possible for VOIPo.
Impact #3	The APIs have enhanced options in the customer portal, allowing VOIPo to seamlessly deliver Caller ID, SMS, and greater search parameters to customers without delay.

Impact #1

Bandwidth’s Communications APIs are delivering innovative tools that automate administrative burdens and anticipate the needs of customers and software developers alike.

Impact #2

The solution has made inventory cleanup and waste reduction possible for VOIPo.

Impact #3

The APIs have enhanced options in the customer portal, allowing VOIPo to seamlessly deliver Caller ID, SMS, and greater search parameters to customers without delay.

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Overview

VOIPo builds new and innovative features with Bandwidth Communications APIs

Operational Impact