Voice of the Customer: Unified Communications Performance Management Challenges and Solutions

NETSCOUT’s nGeniusONE platform gives organizations a holistic, end-to-end operational visibility of their entire UC and network infrastructure, thus providing extensive service performance insights. NETSCOUT solutions provide service assurance in complex multi-vendor environments and visibility into all UC components including network, gateways, call servers, applications and end points. NETSCOUT’s award-winning solutions are driven by its ASI technology. NETSCOUT brings clarity to complex UC processes using its patented ASI technology to collect, correlate, and contextually analyze traffic data. ASI technology runs on NETSCOUT’s physical and virtual Intelligent Data Sources and generates highly scalable metadata in real time as the IP traffic traverses physical or virtual links. With pervasive instrumentation and ASI technology at work, traffic-based intelligence provides a complete understanding of the UC service experience and can quickly identify the source of a performance problem.