Case Studies Voice: Cutting Costs, Not Trees

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	Voice: Cutting Costs, Not Trees

Voice: Cutting Costs, Not Trees

Technology Category	Functional Applications - Remote Monitoring & Control Systems Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	Pharmaceuticals Retail
Applicable Functions	Logistics & Transportation Warehouse & Inventory Management
Use Cases	Inventory Management Predictive Maintenance Warehouse Automation
Services	System Integration Training
Challenge	Burlington Drug Company faced significant challenges in maintaining high levels of accuracy and productivity in their order picking process. With a commitment to next-day delivery, the time spent correcting errors such as shorts and mispicks was too valuable to be wasted. Additionally, the company aimed to improve its green operating profile by reducing paper usage. The need for a more efficient, accurate, and eco-friendly solution was paramount to meet customer expectations and operational goals. Read More
About Customer	Burlington Drug Company, founded in the late 1800s, has evolved from a manufacturer to a wholesale pharmaceutical business. Today, it ships pharmaceuticals and convenience store goods to over 1,000 locations across eight states. The company has expanded its services to include pharmacies and convenience stores through its Dowlings division. Known for its exceptional customer service, Burlington Drug guarantees next-day delivery, making accuracy and efficiency in its operations crucial. The company is also committed to eco-friendly practices, aiming to reduce its carbon footprint and operational costs. Read More
Solution	Burlington Drug implemented Voxware 3 voice software to enhance its picking process. This software significantly improved the accuracy and efficiency of order picking, achieving a 99.95% accuracy rate, which translates to just 5 errors in every 10,000 pick lines. The implementation also led to a 20% increase in productivity by eliminating the need for paper-based processes. The use of HX3 voice-only wearable computers from LXE further streamlined operations, allowing pickers to work continuously without waiting for paperwork. The transition to a paperless system not only improved operational efficiency but also supported the company's green initiatives by saving a million pages of documents annually. Read More Log in to view content
Contents

Technology Category

Functional Applications - Remote Monitoring & Control Systems

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

Pharmaceuticals

Retail

Applicable Functions

Logistics & Transportation

Warehouse & Inventory Management

Use Cases

Inventory Management

Predictive Maintenance

Warehouse Automation

Services

System Integration

Training

Challenge

Burlington Drug Company faced significant challenges in maintaining high levels of accuracy and productivity in their order picking process. With a commitment to next-day delivery, the time spent correcting errors such as shorts and mispicks was too valuable to be wasted. Additionally, the company aimed to improve its green operating profile by reducing paper usage. The need for a more efficient, accurate, and eco-friendly solution was paramount to meet customer expectations and operational goals.

About Customer

Burlington Drug Company, founded in the late 1800s, has evolved from a manufacturer to a wholesale pharmaceutical business. Today, it ships pharmaceuticals and convenience store goods to over 1,000 locations across eight states. The company has expanded its services to include pharmacies and convenience stores through its Dowlings division. Known for its exceptional customer service, Burlington Drug guarantees next-day delivery, making accuracy and efficiency in its operations crucial. The company is also committed to eco-friendly practices, aiming to reduce its carbon footprint and operational costs.

Solution

Burlington Drug implemented Voxware 3 voice software to enhance its picking process. This software significantly improved the accuracy and efficiency of order picking, achieving a 99.95% accuracy rate, which translates to just 5 errors in every 10,000 pick lines. The implementation also led to a 20% increase in productivity by eliminating the need for paper-based processes. The use of HX3 voice-only wearable computers from LXE further streamlined operations, allowing pickers to work continuously without waiting for paperwork. The transition to a paperless system not only improved operational efficiency but also supported the company's green initiatives by saving a million pages of documents annually.

Impact #1	The implementation of Voxware 3 led to a significant increase in order accuracy, achieving a 99.95% accuracy rate.
Impact #2	Productivity rose by 20% due to the elimination of paper-based processes and continuous workflow for pickers.
Impact #3	The transition to a paperless system saved a million pages of documents annually, supporting the company's green initiatives.

Impact #1

The implementation of Voxware 3 led to a significant increase in order accuracy, achieving a 99.95% accuracy rate.

Impact #2

Productivity rose by 20% due to the elimination of paper-based processes and continuous workflow for pickers.

Impact #3

The transition to a paperless system saved a million pages of documents annually, supporting the company's green initiatives.

Benefit #1	99.95% accuracy rate in order picking.
Benefit #2	20% increase in productivity.
Benefit #3	Saved a million pages of documents annually.

Benefit #1

99.95% accuracy rate in order picking.

Benefit #2

20% increase in productivity.

Benefit #3

Saved a million pages of documents annually.

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Overview

Voice: Cutting Costs, Not Trees

Operational Impact

Quantitative Benefit