Denodo Technologies
Case Studies
Vodafone Reduces Service Response Time by 66% and Improves Overall Quality of Customer Service Using Denodo Data Virtualization
Overview
Vodafone Reduces Service Response Time by 66% and Improves Overall Quality of Customer Service Using Denodo Data VirtualizationDenodo Technologies |
Platform as a Service (PaaS) - Data Management Platforms | |
Telecommunications | |
System Integration | |
Operational Impact
Vodafone was able to increase the efficiency of their call centers. | |
The company improved the quality and speed of their customer service. | |
Vodafone was able to scale their data infrastructure systems to support business growth. | |
Quantitative Benefit
Service response time reduced from 6 minutes to 2 minutes, a 66% reduction. | |
Increased customer loyalty and retention. | |