Tata Consultancy Services Case Studies Vodafone Hungary's Transformation in Order Management with TCS HOBS

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	Vodafone Hungary's Transformation in Order Management with TCS HOBS Tata Consultancy Services

Vodafone Hungary's Transformation in Order Management with TCS HOBS

Tata Consultancy Services

Technology Category	Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Application Development Platforms
Applicable Functions	Maintenance Procurement
Use Cases	Inventory Management Speech Recognition
Services	System Integration
Challenge	Vodafone Hungary, after acquiring UPC Hungary, was faced with the challenge of transforming, rationalizing, and consolidating its complex IT and operational support system (OSS) landscape. The company needed a middleware solution that could manage its nearly one million subscribers and cater to fixed voice services as well as cable and gigabit passive optical networks (GPON) network based broadband services. Other transformation goals included bulk order management, legacy service migration, maintenance of service and resource inventory, and fixed IP address management. The challenge was to simplify the order orchestration process and streamline the operations. Read More
About Customer	Vodafone Hungary is a leading telecommunications company that provides a range of services including fixed voice services, cable and gigabit passive optical networks (GPON) network based broadband services. The company has nearly one million subscribers and is constantly seeking to improve its services and customer experience. After acquiring UPC Hungary, Vodafone Hungary faced the challenge of managing a complex IT and operational support system (OSS) landscape. The company needed a solution that could streamline its operations, improve order management, and enhance the customer experience. Read More
Customer Name	Vodafone Hungary Read More
Solution	To address the complex IT and OSS landscape, Vodafone Hungary chose the TCS HOBS order management platform. This platform is based on a plug-and-play service-oriented architecture (SOA) with out-of-the-box (OOTB) interface specifications for third-party integrations. Several open APIs and microservices enabled TCS to quickly integrate HOBS with existing Vodafone systems. TCS HOBS also enabled the configuration of business rules and workflows, automated processes, and incorporated manual interventions. The availability of tasks, SLAs, and notifications helped Vodafone Hungary to quickly implement various orchestration scenarios for multiple services such as fixed voice services, GPON broadband, and cable network broadband. The mapping of commercial products to the HOBS service catalog which supports routing to the respective logical network platforms also helped Vodafone Hungary ensure seamless service activation. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Application Development Platforms

Applicable Functions

Maintenance

Procurement

Use Cases

Inventory Management

Speech Recognition

Services

System Integration

Challenge

Vodafone Hungary, after acquiring UPC Hungary, was faced with the challenge of transforming, rationalizing, and consolidating its complex IT and operational support system (OSS) landscape. The company needed a middleware solution that could manage its nearly one million subscribers and cater to fixed voice services as well as cable and gigabit passive optical networks (GPON) network based broadband services. Other transformation goals included bulk order management, legacy service migration, maintenance of service and resource inventory, and fixed IP address management. The challenge was to simplify the order orchestration process and streamline the operations.

About Customer

Vodafone Hungary is a leading telecommunications company that provides a range of services including fixed voice services, cable and gigabit passive optical networks (GPON) network based broadband services. The company has nearly one million subscribers and is constantly seeking to improve its services and customer experience. After acquiring UPC Hungary, Vodafone Hungary faced the challenge of managing a complex IT and operational support system (OSS) landscape. The company needed a solution that could streamline its operations, improve order management, and enhance the customer experience.

Customer Name

Vodafone Hungary

Solution

To address the complex IT and OSS landscape, Vodafone Hungary chose the TCS HOBS order management platform. This platform is based on a plug-and-play service-oriented architecture (SOA) with out-of-the-box (OOTB) interface specifications for third-party integrations. Several open APIs and microservices enabled TCS to quickly integrate HOBS with existing Vodafone systems. TCS HOBS also enabled the configuration of business rules and workflows, automated processes, and incorporated manual interventions. The availability of tasks, SLAs, and notifications helped Vodafone Hungary to quickly implement various orchestration scenarios for multiple services such as fixed voice services, GPON broadband, and cable network broadband. The mapping of commercial products to the HOBS service catalog which supports routing to the respective logical network platforms also helped Vodafone Hungary ensure seamless service activation.

Impact #1	The implementation of TCS HOBS platform transformed Vodafone Hungary's business operations. The solution optimized time-to-market, thereby improving the customer experience for the telco’s 750,000 subscribers. The platform enabled the configuration of business rules and workflows, automated processes, and reduced manual interventions. This led to an accelerated end-to-end order fulfillment process. The availability of tasks, SLAs, and notifications allowed Vodafone Hungary to quickly implement various orchestration scenarios for multiple services. The mapping of commercial products to the HOBS service catalog ensured seamless service activation.

Impact #1

The implementation of TCS HOBS platform transformed Vodafone Hungary's business operations. The solution optimized time-to-market, thereby improving the customer experience for the telco’s 750,000 subscribers. The platform enabled the configuration of business rules and workflows, automated processes, and reduced manual interventions. This led to an accelerated end-to-end order fulfillment process. The availability of tasks, SLAs, and notifications allowed Vodafone Hungary to quickly implement various orchestration scenarios for multiple services. The mapping of commercial products to the HOBS service catalog ensured seamless service activation.

Benefit #1	Order processing time reduced to 2 minutes
Benefit #2	Average of 4,500 orders processed per day
Benefit #3	99.9% order processing accuracy

Benefit #1

Order processing time reduced to 2 minutes

Benefit #2

Average of 4,500 orders processed per day

Benefit #3

99.9% order processing accuracy

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Overview

Vodafone Hungary's Transformation in Order Management with TCS HOBS

Operational Impact

Quantitative Benefit