Dynatrace Case Studies Vivint's Transformation in Smart Home Technology with Dynatrace

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	Vivint's Transformation in Smart Home Technology with Dynatrace Dynatrace

Vivint's Transformation in Smart Home Technology with Dynatrace

Dynatrace

Applicable Functions	Maintenance Product Research & Development
Use Cases	Leasing Finance Automation Time Sensitive Networking
Challenge	Vivint, a leading smart home and automation company, was facing challenges in maintaining flawless technology and software systems for its 1.9 million customers. The company's technology is deeply integrated into the lives of its customers, providing safety and automation services. Any system outage could potentially risk the safety of its customers, tarnish the brand reputation, and result in customer loss. In a rapidly changing technological world, Vivint needed to accelerate its innovation to maintain its competitive edge and bring new features to the market faster without compromising the customer experience. However, the company's existing monitoring solution was unable to provide the depth of visibility required to understand the root cause of problems impacting the customer experience in a timely manner. Vivint needed to enhance observability across its technology and software ecosystem to understand how its customers were interacting with its products and where improvements were needed. Read More
About Customer	Vivint is a leading smart home and automation company with 1.9 million customers and 11,000 employees. It is a subsidiary of NRG Energy, Inc. The company prides itself on putting customer experience at the heart of its drive to help families live safer, better lives through automation. Vivint's technology is tightly integrated into the lives of millions of people, helping them protect their homes and families. The company is committed to maintaining a competitive edge by bringing new features to market faster, without compromising the customer experience. Read More
Solution	Vivint identified the need for an automated, intelligent solution that could provide continuous insights, enabling faster innovation and proactive issue resolution. The company required a solution that could work across its hybrid environment, including cloud platforms and legacy data centers, and quickly pinpoint the root cause of issues for fast resolution. After a detailed review of the observability market, Vivint chose Dynatrace as the best fit for its needs. Dynatrace’s full stack observability and advanced automation enabled Vivint to innovate at the speed of the market with greater confidence. Teams could see the impact of any changes they made in real time, from the code level right through to the end user. If problems arose, they could act quickly to protect the customer experience. The precise answers from Dynatrace changed the way Vivint’s teams worked, shifting from firefighting issues to proactively optimizing software to bring better products to market. Read More Log in to view content
Contents

Applicable Functions

Maintenance

Product Research & Development

Use Cases

Leasing Finance Automation

Time Sensitive Networking

Challenge

Vivint, a leading smart home and automation company, was facing challenges in maintaining flawless technology and software systems for its 1.9 million customers. The company's technology is deeply integrated into the lives of its customers, providing safety and automation services. Any system outage could potentially risk the safety of its customers, tarnish the brand reputation, and result in customer loss. In a rapidly changing technological world, Vivint needed to accelerate its innovation to maintain its competitive edge and bring new features to the market faster without compromising the customer experience. However, the company's existing monitoring solution was unable to provide the depth of visibility required to understand the root cause of problems impacting the customer experience in a timely manner. Vivint needed to enhance observability across its technology and software ecosystem to understand how its customers were interacting with its products and where improvements were needed.

About Customer

Vivint is a leading smart home and automation company with 1.9 million customers and 11,000 employees. It is a subsidiary of NRG Energy, Inc. The company prides itself on putting customer experience at the heart of its drive to help families live safer, better lives through automation. Vivint's technology is tightly integrated into the lives of millions of people, helping them protect their homes and families. The company is committed to maintaining a competitive edge by bringing new features to market faster, without compromising the customer experience.

Solution

Vivint identified the need for an automated, intelligent solution that could provide continuous insights, enabling faster innovation and proactive issue resolution. The company required a solution that could work across its hybrid environment, including cloud platforms and legacy data centers, and quickly pinpoint the root cause of issues for fast resolution. After a detailed review of the observability market, Vivint chose Dynatrace as the best fit for its needs. Dynatrace’s full stack observability and advanced automation enabled Vivint to innovate at the speed of the market with greater confidence. Teams could see the impact of any changes they made in real time, from the code level right through to the end user. If problems arose, they could act quickly to protect the customer experience. The precise answers from Dynatrace changed the way Vivint’s teams worked, shifting from firefighting issues to proactively optimizing software to bring better products to market.

Impact #1	The implementation of Dynatrace has transformed Vivint's operations. The company can now innovate faster and with greater confidence, thanks to full stack observability and advanced automation. The real-time visibility from the code level to the end user allows teams to see the impact of their changes immediately and act quickly if problems arise, thereby protecting the customer experience. The precise answers from Dynatrace have changed the way Vivint’s teams work, shifting their focus from firefighting issues to proactively optimizing software. This has not only improved productivity but also led to the development of better products, helping Vivint stay ahead in the market. The developer experience has also seen a significant benefit, as teams have better insights into how their code is functioning as they’re producing it. This has resulted in increased developer productivity and satisfaction, and a corresponding increase in customer satisfaction.

Impact #1

The implementation of Dynatrace has transformed Vivint's operations. The company can now innovate faster and with greater confidence, thanks to full stack observability and advanced automation. The real-time visibility from the code level to the end user allows teams to see the impact of their changes immediately and act quickly if problems arise, thereby protecting the customer experience. The precise answers from Dynatrace have changed the way Vivint’s teams work, shifting their focus from firefighting issues to proactively optimizing software. This has not only improved productivity but also led to the development of better products, helping Vivint stay ahead in the market. The developer experience has also seen a significant benefit, as teams have better insights into how their code is functioning as they’re producing it. This has resulted in increased developer productivity and satisfaction, and a corresponding increase in customer satisfaction.

Benefit #1	Teams spend 90% of their time on proactive optimization, reducing time spent on firefighting issues.
Benefit #2	The shift to proactive optimization has resulted in a 2x increase in the amount of innovation that Vivint’s engineering teams can deliver each month.
Benefit #3	Vivint has recorded a corresponding increase in customer satisfaction of around 15%.

Benefit #1

Teams spend 90% of their time on proactive optimization, reducing time spent on firefighting issues.

Benefit #2

The shift to proactive optimization has resulted in a 2x increase in the amount of innovation that Vivint’s engineering teams can deliver each month.

Benefit #3

Vivint has recorded a corresponding increase in customer satisfaction of around 15%.

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Overview

Vivint's Transformation in Smart Home Technology with Dynatrace

Operational Impact

Quantitative Benefit