Case Studies Vivint automates connectivity management to launch and optimize home security and automation services

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	Vivint automates connectivity management to launch and optimize home security and automation services

Vivint automates connectivity management to launch and optimize home security and automation services

Technology Category	Analytics & Modeling - Predictive Analytics Application Infrastructure & Middleware - API Integration & Management Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Consumer Goods Security & Public Safety
Applicable Functions	Facility Management Field Services
Use Cases	Building Automation & Control Predictive Maintenance Remote Asset Management
Services	Software Design & Engineering Services System Integration
Challenge	Even though the connected home business is thriving, Vivint believes the Internet of Things is still in its infancy. The company faces the challenge of connecting various devices in a meaningful way to create a great experience for customers. Vivint needed a more efficient way to manage its connected devices and provide world-class customer service. The company also aimed to increase revenue streams by adding new services and products to its portfolio. Additionally, Vivint required a solution to track occupancy/vacancy patterns in homes to save energy and reduce waste, while also securing homes when residents are away. Read More
About Customer	Vivint is a leading provider of home automation and security services in North America, serving over 800,000 customers. The company focuses on connecting people with their homes, loved ones, and valuable possessions through IoT-enabled security and automation solutions. Vivint offers a range of services, including home security, heating and cooling, lighting, and other smart home automation solutions. The company's devices can automatically adjust temperature settings, turn appliances on or off, and send signals to monitoring centers in case of emergencies. Vivint aims to create smarter, safer, and more efficient homes, providing customers with peace of mind and cost savings. Read More
Solution	Vivint uses the Cisco Jasper Control Center platform to manage its connected devices more efficiently. The platform allows Vivint to track occupancy/vacancy patterns in homes, automatically adjust temperatures, lock doors, and secure homes when residents are away. This helps save energy, reduce waste, and enhance home security. The Control Center platform also enables Vivint to perform remote diagnostics, reducing the need for on-site technician visits and saving time and money. Additionally, the platform helps streamline relationships with manufacturing partners and resolve issues involving device SIMs. Vivint's supply chain groups use Cisco Jasper APIs to automate device activation and provisioning, while field technicians rely on Control Center to check device connectivity and troubleshoot issues. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Predictive Analytics

Application Infrastructure & Middleware - API Integration & Management

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Consumer Goods

Security & Public Safety

Applicable Functions

Facility Management

Field Services

Use Cases

Building Automation & Control

Predictive Maintenance

Remote Asset Management

Services

Software Design & Engineering Services

System Integration

Challenge

Even though the connected home business is thriving, Vivint believes the Internet of Things is still in its infancy. The company faces the challenge of connecting various devices in a meaningful way to create a great experience for customers. Vivint needed a more efficient way to manage its connected devices and provide world-class customer service. The company also aimed to increase revenue streams by adding new services and products to its portfolio. Additionally, Vivint required a solution to track occupancy/vacancy patterns in homes to save energy and reduce waste, while also securing homes when residents are away.

About Customer

Vivint is a leading provider of home automation and security services in North America, serving over 800,000 customers. The company focuses on connecting people with their homes, loved ones, and valuable possessions through IoT-enabled security and automation solutions. Vivint offers a range of services, including home security, heating and cooling, lighting, and other smart home automation solutions. The company's devices can automatically adjust temperature settings, turn appliances on or off, and send signals to monitoring centers in case of emergencies. Vivint aims to create smarter, safer, and more efficient homes, providing customers with peace of mind and cost savings.

Solution

Vivint uses the Cisco Jasper Control Center platform to manage its connected devices more efficiently. The platform allows Vivint to track occupancy/vacancy patterns in homes, automatically adjust temperatures, lock doors, and secure homes when residents are away. This helps save energy, reduce waste, and enhance home security. The Control Center platform also enables Vivint to perform remote diagnostics, reducing the need for on-site technician visits and saving time and money. Additionally, the platform helps streamline relationships with manufacturing partners and resolve issues involving device SIMs. Vivint's supply chain groups use Cisco Jasper APIs to automate device activation and provisioning, while field technicians rely on Control Center to check device connectivity and troubleshoot issues.

Impact #1	Vivint can track occupancy/vacancy patterns in homes to save energy and reduce waste.
Impact #2	The company can lock doors and secure homes automatically when residents are away.
Impact #3	Remote diagnostics through the Cisco Jasper platform reduce the need for on-site technician visits.

Impact #1

Vivint can track occupancy/vacancy patterns in homes to save energy and reduce waste.

Impact #2

The company can lock doors and secure homes automatically when residents are away.

Impact #3

Remote diagnostics through the Cisco Jasper platform reduce the need for on-site technician visits.

Benefit #1	Each service call requiring an on-site technician visit costs Vivint more than $100.
Benefit #2	Vivint serves over 800,000 customers in North America.

Benefit #1

Each service call requiring an on-site technician visit costs Vivint more than $100.

Benefit #2

Vivint serves over 800,000 customers in North America.

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Overview

Vivint automates connectivity management to launch and optimize home security and automation services

Operational Impact

Quantitative Benefit