PubNub Case Studies VitusVet Leverages PubNub for Real-Time Updates in Veterinary Practices

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	VitusVet Leverages PubNub for Real-Time Updates in Veterinary Practices PubNub

VitusVet Leverages PubNub for Real-Time Updates in Veterinary Practices

PubNub

Technology Category	Analytics & Modeling - Real Time Analytics Platform as a Service (PaaS) - Application Development Platforms
Applicable Industries	Electrical Grids Healthcare & Hospitals
Applicable Functions	Product Research & Development Quality Assurance
Use Cases	Real-Time Location System (RTLS) Time Sensitive Networking
Services	System Integration Testing & Certification
Challenge	VitusVet, a client-engagement platform for veterinary practices, was facing the challenge of building real-time notifications at scale for their Connect app. The app was designed to facilitate communication between vets and pet owners, but the development of an in-house system for real-time notifications would require substantial resources and time. The company needed a solution that would allow them to quickly and efficiently manage their day-to-day operations, improve customer communication, and ensure that pets receive the highest-quality care. The challenge was to find a way to enable reliable, real-time communication between veterinary practices and pet owners without having to build from the ground up, which would be costly and time-consuming. Read More
About Customer	VitusVet is a client-engagement platform that connects pet owners with their care providers to improve the health and safety of pets. Founded in 2013 by a practicing veterinarian, VitusVet was originally built as an app to allow pet owners to carry their pets' medical records with them on their phones. The platform has evolved to provide a modern way for veterinary practices to manage their daily operations and strengthen customer communication. It offers features like appointment and prescription refill reminders, two-way texting, real-time updates while pets are receiving care, and check-in notifications. Read More
Solution	VitusVet turned to PubNub to power their app’s real-time updates and notifications to pet owners. The integration of the PubNub SDK into their applications allowed VitusVet to serve up a highly valuable and needed feature for their customers, reducing their development time by three months. With PubNub, VitusVet was able to provide real-time visibility for pet owners into their pets' care, improve efficiency for veterinary practices through in-app updates and notifications, and power real-time updates at scale for hundreds of veterinary practices. The solution also enabled veterinary practices to streamline their day-to-day operations by enabling customers to use curbside check-in. Through the app’s real-time features, veterinary staff were notified once customers had arrived for their appointment using check-in and drop-off notifications. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Platform as a Service (PaaS) - Application Development Platforms

Applicable Industries

Electrical Grids

Healthcare & Hospitals

Applicable Functions

Product Research & Development

Quality Assurance

Use Cases

Real-Time Location System (RTLS)

Time Sensitive Networking

Services

System Integration

Testing & Certification

Challenge

VitusVet, a client-engagement platform for veterinary practices, was facing the challenge of building real-time notifications at scale for their Connect app. The app was designed to facilitate communication between vets and pet owners, but the development of an in-house system for real-time notifications would require substantial resources and time. The company needed a solution that would allow them to quickly and efficiently manage their day-to-day operations, improve customer communication, and ensure that pets receive the highest-quality care. The challenge was to find a way to enable reliable, real-time communication between veterinary practices and pet owners without having to build from the ground up, which would be costly and time-consuming.

About Customer

VitusVet is a client-engagement platform that connects pet owners with their care providers to improve the health and safety of pets. Founded in 2013 by a practicing veterinarian, VitusVet was originally built as an app to allow pet owners to carry their pets' medical records with them on their phones. The platform has evolved to provide a modern way for veterinary practices to manage their daily operations and strengthen customer communication. It offers features like appointment and prescription refill reminders, two-way texting, real-time updates while pets are receiving care, and check-in notifications.

Solution

VitusVet turned to PubNub to power their app’s real-time updates and notifications to pet owners. The integration of the PubNub SDK into their applications allowed VitusVet to serve up a highly valuable and needed feature for their customers, reducing their development time by three months. With PubNub, VitusVet was able to provide real-time visibility for pet owners into their pets' care, improve efficiency for veterinary practices through in-app updates and notifications, and power real-time updates at scale for hundreds of veterinary practices. The solution also enabled veterinary practices to streamline their day-to-day operations by enabling customers to use curbside check-in. Through the app’s real-time features, veterinary staff were notified once customers had arrived for their appointment using check-in and drop-off notifications.

Impact #1	The integration of PubNub into VitusVet's operations has significantly improved the quality of pet care with live in-app updates and notifications. Veterinarians can now send live updates from the exam room to pet owners while pets are undergoing care at the veterinary practice. This real-time connection has been vital for improving patient outcomes and reducing stress for pet owners. The platform also makes it easy for veterinary practices to streamline their day-to-day operations by enabling customers to use curbside check-in. Through the app’s real-time features, veterinary staff are notified once customers have arrived for their appointment using check-in and drop-off notifications. This has helped keep practices running smoothly, especially during busy office hours. Furthermore, the real-time updates have been especially important during the pandemic, providing a convenient way for pet owners to safely notify their veterinary provider when they have arrived, allowing for contactless appointments.

Impact #1

The integration of PubNub into VitusVet's operations has significantly improved the quality of pet care with live in-app updates and notifications. Veterinarians can now send live updates from the exam room to pet owners while pets are undergoing care at the veterinary practice. This real-time connection has been vital for improving patient outcomes and reducing stress for pet owners. The platform also makes it easy for veterinary practices to streamline their day-to-day operations by enabling customers to use curbside check-in. Through the app’s real-time features, veterinary staff are notified once customers have arrived for their appointment using check-in and drop-off notifications. This has helped keep practices running smoothly, especially during busy office hours. Furthermore, the real-time updates have been especially important during the pandemic, providing a convenient way for pet owners to safely notify their veterinary provider when they have arrived, allowing for contactless appointments.

Benefit #1	Reduced development time by three months
Benefit #2	Enabled real-time updates at scale for hundreds of veterinary practices
Benefit #3	Provided real-time visibility for pet owners into their pets' care

Benefit #1

Reduced development time by three months

Benefit #2

Enabled real-time updates at scale for hundreds of veterinary practices

Benefit #3

Provided real-time visibility for pet owners into their pets' care

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Overview

VitusVet Leverages PubNub for Real-Time Updates in Veterinary Practices

Operational Impact

Quantitative Benefit