Visibility Upgrade Extends Value of Agency Performance and Security Tools Investments

The agency had been modernizing their digital environment and had recently upgraded to 40GB segments in the core of their data centers. The existing packet brokers they had been using for years on the 10GB segments were nearing end of life and were unable to be upgraded to support the new high-speed links. The network operations team needed a more sophisticated solution that had greater capacity, enhanced features, and capture speeds. As a customer-facing entity, any service interruption, downtime, or security event could result in revenue loss, damage to their reputation, and a loss of confidence from their consumers. Furthermore, when employees are unable to rapidly access and process customer requests and transactions across the network, employee productivity goes down and customer service suffers with fewer requests completed during a given period of time. The agency’s IT team was focused on ensuring that as they executed on the strategic plan to modernize the IT infrastructure, the monitoring tools they depended on were not left behind and were properly upgraded and/or replaced.

This Federal Agency supports the needs of consumer businesses across the country, with more than 10,000 employees operating in a headquarters facility and several regional offices throughout the U.S. As a self-funded agency, they rely heavily on their network and data center environments for key applications for document management, Web portals, and financial management services.