NETSCOUT Case Studies Visibility in Virtual Environments Accelerates Problem Resolution for Manufacturer

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	Visibility in Virtual Environments Accelerates Problem Resolution for Manufacturer NETSCOUT

Visibility in Virtual Environments Accelerates Problem Resolution for Manufacturer

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Healthcare & Hospitals Pharmaceuticals
Applicable Functions	Discrete Manufacturing Quality Assurance
Use Cases	Factory Operations Visibility & Intelligence Predictive Maintenance
Services	Software Design & Engineering Services System Integration
Challenge	The company's distributed worldwide facilities are critical to the success of product design and delivery, so employees at each location need to have comparable access and application performance to do their jobs and achieve corporate goals and objectives. However, users in Europe consistently complained of slowdowns with heavily-used applications, specifically Citrix, Oracle, and Microsoft Office365, which negatively impacted their productivity and satisfaction with IT. The applications experiencing slowdowns were in a recently virtualized server farm and IT lacked visibility into the east/west traffic in those virtualized application servers, thus impeding their ability to identify the cause of the slowdowns. In addition to this specific issue, IT knew that their new CIO’s initiative of moving services to the cloud would mean they needed to maintain visibility into applications that were moved from their private data centers to the public cloud. Read More
About Customer	This global company designs, manufactures, and sells analytical technologies to thousands of customers in critical pharmaceutical, health sciences, and other scientific industries. With over $2B annual revenue and more than 5000 employees operating in dozens of countries, they have a complex mix of manufacturing, sales, and distribution facilities. As a current NETSCOUT® customer, IT successfully manages their “traditional” network of centralized datacenters and more than 10 distributed manufacturing facilities as the company delivers products in over 100 countries globally. Read More
Solution	The company was already using nGeniusONE, they understood the value and benefits of real-time, continuous wire traffic monitoring. IT knew they had issues where they needed access to the packets to resolve. To extend wire-traffic monitoring to the virtualized environment and close the visibility gap, they elected to expand their NETSCOUT deployment with vSCOUTs and vSTREAM virtual appliances in their VMWare ESX environment, generating Adaptive Session Intelligence™ (ASI) smart data for smart analytics with the corporate nGeniusONE platform. The IT organization is gaining much needed visibility into east/west traffic for analysis of application performance and are troubleshooting from dashboard views all the way through to packets to resolve issues in the virtual environment when necessary. With the packet data visibility, the Network team can troubleshoot issues in the virtualized environment. Immediately after vSCOUT™ and vSTREAM were deployed, IT saw the server response time issue and recognized that some of the servers supporting Europe were timing out. They quickly identified that a server was down, causing the application slowdown users were experiencing. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Healthcare & Hospitals

Pharmaceuticals

Applicable Functions

Discrete Manufacturing

Quality Assurance

Use Cases

Factory Operations Visibility & Intelligence

Predictive Maintenance

Services

Software Design & Engineering Services

System Integration

Challenge

The company's distributed worldwide facilities are critical to the success of product design and delivery, so employees at each location need to have comparable access and application performance to do their jobs and achieve corporate goals and objectives. However, users in Europe consistently complained of slowdowns with heavily-used applications, specifically Citrix, Oracle, and Microsoft Office365, which negatively impacted their productivity and satisfaction with IT. The applications experiencing slowdowns were in a recently virtualized server farm and IT lacked visibility into the east/west traffic in those virtualized application servers, thus impeding their ability to identify the cause of the slowdowns. In addition to this specific issue, IT knew that their new CIO’s initiative of moving services to the cloud would mean they needed to maintain visibility into applications that were moved from their private data centers to the public cloud.

About Customer

This global company designs, manufactures, and sells analytical technologies to thousands of customers in critical pharmaceutical, health sciences, and other scientific industries. With over $2B annual revenue and more than 5000 employees operating in dozens of countries, they have a complex mix of manufacturing, sales, and distribution facilities. As a current NETSCOUT® customer, IT successfully manages their “traditional” network of centralized datacenters and more than 10 distributed manufacturing facilities as the company delivers products in over 100 countries globally.

Solution

The company was already using nGeniusONE, they understood the value and benefits of real-time, continuous wire traffic monitoring. IT knew they had issues where they needed access to the packets to resolve. To extend wire-traffic monitoring to the virtualized environment and close the visibility gap, they elected to expand their NETSCOUT deployment with vSCOUTs and vSTREAM virtual appliances in their VMWare ESX environment, generating Adaptive Session Intelligence™ (ASI) smart data for smart analytics with the corporate nGeniusONE platform. The IT organization is gaining much needed visibility into east/west traffic for analysis of application performance and are troubleshooting from dashboard views all the way through to packets to resolve issues in the virtual environment when necessary. With the packet data visibility, the Network team can troubleshoot issues in the virtualized environment. Immediately after vSCOUT™ and vSTREAM were deployed, IT saw the server response time issue and recognized that some of the servers supporting Europe were timing out. They quickly identified that a server was down, causing the application slowdown users were experiencing.

Impact #1	Improved end-user experience for European employees with visibility and in-depth analysis into slow-downs from applications like Citrix and Oracle
Impact #2	Reduced MTTR with visibility to smart data from packets in the virtualized application servers
Impact #3	Increased cooperation and collaboration by sharing information between network and apps teams

Impact #1

Improved end-user experience for European employees with visibility and in-depth analysis into slow-downs from applications like Citrix and Oracle

Impact #2

Reduced MTTR with visibility to smart data from packets in the virtualized application servers

Impact #3

Increased cooperation and collaboration by sharing information between network and apps teams

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Overview

Visibility in Virtual Environments Accelerates Problem Resolution for Manufacturer

Operational Impact