NETSCOUT Case Studies Visibility Extended to Remote Medical Buildings for Protecting Health Care Services

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	Visibility Extended to Remote Medical Buildings for Protecting Health Care Services NETSCOUT

Visibility Extended to Remote Medical Buildings for Protecting Health Care Services

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Maintenance Quality Assurance
Use Cases	Remote Asset Management Remote Collaboration Remote Patient Monitoring
Services	Cloud Planning, Design & Implementation Services Data Science Services System Integration
Challenge	The healthcare organization was undergoing a strategic building initiative that would result in an expansion of their main hospital campus, as well as the addition of patient and research facilities staffed by more than 5,000 doctors, nurses, research associates, scientists, and essential staff. The organization heavily relies on their network and application resources for swift access to patient, diagnostic, and research information, as well as voice and video communications throughout their sprawling state-wide environment. A steady, well-planned IT strategy to gain benefits from digital transformation has helped them achieve research milestones and patient treatment successes. However, maintaining the health, availability, and performance of these services is essential to the healthcare which was a primary driver behind the broad implementation of NETSCOUT’s nGeniusONE® Service Assurance solution for monitoring and troubleshooting issues enterprise-wide. Read More
About Customer	The customer is a healthcare organization that was founded more than a century ago. It is a national leader in delivering patient care, as well as advancing research and treatment protocols in several critical specialty areas. The organization is a pioneer in patient care, research, and education in life-threatening illnesses, including diabetes and cancer, and is experiencing tremendous growth. A strategic building initiative will result in an expansion of their main hospital campus, as well as the addition of patient and research facilities staffed by more than 5,000 doctors, nurses, research associates, scientists, and essential staff. The organization heavily relies on their network and application resources for swift access to patient, diagnostic, and research information, as well as voice and video communications throughout their sprawling state-wide environment. Read More
Solution	The solution involved a collaborative effort supported by senior leadership at the healthcare organization, the in-house security team, and the outsource organization for NetOps. All parties involved were intimately familiar with the challenges they faced with the expansion of their facilities and patient reach. Speed, agility, and cost-controls were essential to make this visibility project a success. The IT team added to their nGeniusONE deployment to meet the health care’s needs. They implemented InfiniStreamNG 2700 series certified software appliances with support for either 1GB or 10GB for packet-based, real-time, smart edge monitoring of application activity in the new medical, research, and administrative buildings, including the newly added Microsoft Office 365 and Microsoft Teams services. They also used nGenius Packet Flow Switches 5000 series certified software appliances to collect, distribute, and aggregate network traffic from various links in the new buildings to the ISNG appliances, as well as other cybersecurity tools. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Maintenance

Quality Assurance

Use Cases

Remote Asset Management

Remote Collaboration

Remote Patient Monitoring

Services

Cloud Planning, Design & Implementation Services

Data Science Services

System Integration

Challenge

The healthcare organization was undergoing a strategic building initiative that would result in an expansion of their main hospital campus, as well as the addition of patient and research facilities staffed by more than 5,000 doctors, nurses, research associates, scientists, and essential staff. The organization heavily relies on their network and application resources for swift access to patient, diagnostic, and research information, as well as voice and video communications throughout their sprawling state-wide environment. A steady, well-planned IT strategy to gain benefits from digital transformation has helped them achieve research milestones and patient treatment successes. However, maintaining the health, availability, and performance of these services is essential to the healthcare which was a primary driver behind the broad implementation of NETSCOUT’s nGeniusONE® Service Assurance solution for monitoring and troubleshooting issues enterprise-wide.

About Customer

The customer is a healthcare organization that was founded more than a century ago. It is a national leader in delivering patient care, as well as advancing research and treatment protocols in several critical specialty areas. The organization is a pioneer in patient care, research, and education in life-threatening illnesses, including diabetes and cancer, and is experiencing tremendous growth. A strategic building initiative will result in an expansion of their main hospital campus, as well as the addition of patient and research facilities staffed by more than 5,000 doctors, nurses, research associates, scientists, and essential staff. The organization heavily relies on their network and application resources for swift access to patient, diagnostic, and research information, as well as voice and video communications throughout their sprawling state-wide environment.

Solution

The solution involved a collaborative effort supported by senior leadership at the healthcare organization, the in-house security team, and the outsource organization for NetOps. All parties involved were intimately familiar with the challenges they faced with the expansion of their facilities and patient reach. Speed, agility, and cost-controls were essential to make this visibility project a success. The IT team added to their nGeniusONE deployment to meet the health care’s needs. They implemented InfiniStreamNG 2700 series certified software appliances with support for either 1GB or 10GB for packet-based, real-time, smart edge monitoring of application activity in the new medical, research, and administrative buildings, including the newly added Microsoft Office 365 and Microsoft Teams services. They also used nGenius Packet Flow Switches 5000 series certified software appliances to collect, distribute, and aggregate network traffic from various links in the new buildings to the ISNG appliances, as well as other cybersecurity tools.

Impact #1	Gained smart edge visibility that reduced MTTR for voice services issues and for identification of SSL/TLS certificate issues
Impact #2	Gained quick value from this investment with nVaaS team engagement and expertise
Impact #3	The broader and more complete visibility and analysis at the new medical buildings provide the insight necessary to ensure performance and assist in security-related incidents from the data center core of this healthcare to the access edge, to the remote medical facilities

Impact #1

Gained smart edge visibility that reduced MTTR for voice services issues and for identification of SSL/TLS certificate issues

Impact #2

Gained quick value from this investment with nVaaS team engagement and expertise

Impact #3

The broader and more complete visibility and analysis at the new medical buildings provide the insight necessary to ensure performance and assist in security-related incidents from the data center core of this healthcare to the access edge, to the remote medical facilities

Benefit #1	Reduced mean-time-to-repair (MTTR) when performance issues have occurred in the campus data center
Benefit #2	Rapidly address issues impacting their staff and patient care in their state-of-the-art medical facilities

Benefit #1

Reduced mean-time-to-repair (MTTR) when performance issues have occurred in the campus data center

Benefit #2

Rapidly address issues impacting their staff and patient care in their state-of-the-art medical facilities

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Overview

Visibility Extended to Remote Medical Buildings for Protecting Health Care Services

Operational Impact

Quantitative Benefit