Software AG Case Studies Visibility and Scalability for Operational Excellence

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	Visibility and Scalability for Operational Excellence Software AG

Visibility and Scalability for Operational Excellence

Software AG

Technology Category	Platform as a Service (PaaS) - Application Development Platforms Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Real-Time Location System (RTLS)
Services	System Integration
Challenge	MAPFRE, a global leader in insurance, faced several challenges as it expanded its operations. The company needed to improve the functionality and performance of its existing operational management system, increase scalability to support global operations, integrate systems and processes across the enterprise, simplify the development of new business solutions, and improve collaboration between business and IT. The international market was particularly competitive due to the residual effects on prices after the global financial crisis in 2008. As a result, insurance providers were being pressured to become more efficient and do more with less. MAPFRE decided BPM was the solution that would provide the scalability and efficiency needed to get ahead in the global marketplace. Read More
About Customer	MAPFRE is a global leader in insurance, at the top of the market in Spain, among the top 10 insurance providers in Europe, and the leader in non-life insurance in Latin America. MAPFRE serves 27 million customers in 49 countries. A Software AG customer for nearly two decades, MAPFRE started with Adabas and now also uses ARIS and webMethods. The company has established itself as the market leader of the insurance industry in Spain and is quickly expanding in the international market. This rapid growth poses certain organizational challenges as the company looks to coordinate operations across the globe. Read More
Solution	MAPFRE implemented a suite of solutions including ARIS Business Server, My webMethods Server, webMethods Business Process Management Suite (BPMS), webMethods Composite Application Framework, and webMethods Integration Server. The company enhanced its operational management system, referred to internally as the Sistema de Gestión Operativa (SGO), with webMethods to give it the scalability and added functionality that the business requires. The latest edition, SGO v2, has integrated more than 10,000 users in 5,000 different locations. To date, approximately 145,000 process instances are completed and about 430,000 tasks are managed per month. MAPFRE also created a BPM Competency Center to support its BPMS strategy. The Competency Center is made up of process experts who work as intermediaries between business and IT and ultimately report to the company’s CIO. Read More Log in to view content
Contents

Technology Category

Platform as a Service (PaaS) - Application Development Platforms

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Real-Time Location System (RTLS)

Services

System Integration

Challenge

MAPFRE, a global leader in insurance, faced several challenges as it expanded its operations. The company needed to improve the functionality and performance of its existing operational management system, increase scalability to support global operations, integrate systems and processes across the enterprise, simplify the development of new business solutions, and improve collaboration between business and IT. The international market was particularly competitive due to the residual effects on prices after the global financial crisis in 2008. As a result, insurance providers were being pressured to become more efficient and do more with less. MAPFRE decided BPM was the solution that would provide the scalability and efficiency needed to get ahead in the global marketplace.

About Customer

MAPFRE is a global leader in insurance, at the top of the market in Spain, among the top 10 insurance providers in Europe, and the leader in non-life insurance in Latin America. MAPFRE serves 27 million customers in 49 countries. A Software AG customer for nearly two decades, MAPFRE started with Adabas and now also uses ARIS and webMethods. The company has established itself as the market leader of the insurance industry in Spain and is quickly expanding in the international market. This rapid growth poses certain organizational challenges as the company looks to coordinate operations across the globe.

Solution

MAPFRE implemented a suite of solutions including ARIS Business Server, My webMethods Server, webMethods Business Process Management Suite (BPMS), webMethods Composite Application Framework, and webMethods Integration Server. The company enhanced its operational management system, referred to internally as the Sistema de Gestión Operativa (SGO), with webMethods to give it the scalability and added functionality that the business requires. The latest edition, SGO v2, has integrated more than 10,000 users in 5,000 different locations. To date, approximately 145,000 process instances are completed and about 430,000 tasks are managed per month. MAPFRE also created a BPM Competency Center to support its BPMS strategy. The Competency Center is made up of process experts who work as intermediaries between business and IT and ultimately report to the company’s CIO.

Impact #1	Transparent system boosts productivity and helps MAPRE avoid duplicate work
Impact #2	End-to-end visibility to identify bottlenecks
Impact #3	Improved system response time

Impact #1

Transparent system boosts productivity and helps MAPRE avoid duplicate work

Impact #2

End-to-end visibility to identify bottlenecks

Impact #3

Improved system response time

Benefit #1	Integrated more than 10,000 users in 5,000 different locations
Benefit #2	Approximately 145,000 process instances are completed per month
Benefit #3	About 430,000 tasks are managed per month

Benefit #1

Integrated more than 10,000 users in 5,000 different locations

Benefit #2

Approximately 145,000 process instances are completed per month

Benefit #3

About 430,000 tasks are managed per month

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Overview

Visibility and Scalability for Operational Excellence

Operational Impact

Quantitative Benefit