Camunda
Case Studies
Visana: Insurance in Less Than 20 Minutes
Overview
Visana: Insurance in Less Than 20 MinutesCamunda |
Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration | |
Business Operation | |
Process Control & Optimization Real-Time Location System (RTLS) | |
Data Science Services System Integration | |
Operational Impact
Visana can now identify bottlenecks in its workflow processes and plan capacity accordingly. | |
The company can check whether organizational adjustments might be necessary to ensure smooth processes, even at peak times. | |
Visana can control whether service targets can be met, such as a customer’s policy being created in 20 minutes, or whether benefit payments can be transferred after an average of eight working days. | |
Quantitative Benefit
Visana processes around 32,000 documents daily. | |
Customers receive their policies within 20 minutes. | |
Customers receive agreed benefits within an average of eight working days. | |