Celonis Case Studies Vetter's Journey to Process Excellence with Celonis

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	Vetter's Journey to Process Excellence with Celonis Celonis

Vetter's Journey to Process Excellence with Celonis

Celonis

Technology Category	Analytics & Modeling - Process Analytics Functional Applications - Manufacturing Execution Systems (MES)
Applicable Industries	Mining Pharmaceuticals
Applicable Functions	Procurement Quality Assurance
Use Cases	Additive Manufacturing Time Sensitive Networking
Services	Testing & Certification
Challenge	Vetter, a leading contract manufacturer in the pharmaceutical industry, was facing high expectations in terms of product quality, availability, and compliance with strict health regulations. The company recognized the potential of process optimization and had its own Process Excellence department. However, they struggled with in-depth analysis of their digital processes and often based decisions on gut feelings. They also wanted to understand how different processes interacted with each other. Furthermore, Vetter needed to improve its change control and deviation management processes, which used Trackwise® as their main underlying software. The company needed key performance indicators (KPIs) that would allow for the optimization of its Trackwise® processes without compromising them. The challenge was to make Accounts Payable (AP), Accounts Receivable (AR), Order-to-Cash (O2C), Purchase-to-Pay (P2P) and its two Trackwise® processes fully transparent. Read More
About Customer	Vetter is a leading contract manufacturer in the pharmaceutical industry, founded in Germany in the 1950s. The company has always been guided by the principle of innovation, which has led to impressive growth and multiple awards. Vetter is an international specialist in the fill and finish manufacturing of aseptically prefilled syringe systems, cartridges, and vials. The company has a strong commitment to process excellence and has a dedicated department for this purpose. Vetter's goal is to identify and eliminate waste in the company's most relevant processes, and it recognizes the huge potential of process optimization. Read More
Solution	Vetter turned to Celonis, the market leader in process mining technology, to help optimize its processes. The company first learned about Celonis through a proof of value (POV) within their strategic initiative, Vetter Excellence 2025. Celonis was used to improve change control and deviation management processes, which employ Trackwise® as their main underlying software. To implement the two Trackwise® processes, Vetter decided to get INFOMOTION, a full-service provider for data solutions, on board. The main challenge was to harmonize the three process levels Trackwise® uses to analyze and visualize processes: main process, sub-process and sub-sub-process. Celonis developed a special analysis approach for the two processes. The initial project phase consisted of seven steps, starting with a kick-off meeting and ending with a consolidation workshop before a process enters the continuous optimization phase. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Process Analytics

Functional Applications - Manufacturing Execution Systems (MES)

Applicable Industries

Mining

Pharmaceuticals

Applicable Functions

Procurement

Quality Assurance

Use Cases

Additive Manufacturing

Time Sensitive Networking

Services

Testing & Certification

Challenge

Vetter, a leading contract manufacturer in the pharmaceutical industry, was facing high expectations in terms of product quality, availability, and compliance with strict health regulations. The company recognized the potential of process optimization and had its own Process Excellence department. However, they struggled with in-depth analysis of their digital processes and often based decisions on gut feelings. They also wanted to understand how different processes interacted with each other. Furthermore, Vetter needed to improve its change control and deviation management processes, which used Trackwise® as their main underlying software. The company needed key performance indicators (KPIs) that would allow for the optimization of its Trackwise® processes without compromising them. The challenge was to make Accounts Payable (AP), Accounts Receivable (AR), Order-to-Cash (O2C), Purchase-to-Pay (P2P) and its two Trackwise® processes fully transparent.

About Customer

Vetter is a leading contract manufacturer in the pharmaceutical industry, founded in Germany in the 1950s. The company has always been guided by the principle of innovation, which has led to impressive growth and multiple awards. Vetter is an international specialist in the fill and finish manufacturing of aseptically prefilled syringe systems, cartridges, and vials. The company has a strong commitment to process excellence and has a dedicated department for this purpose. Vetter's goal is to identify and eliminate waste in the company's most relevant processes, and it recognizes the huge potential of process optimization.

Solution

Vetter turned to Celonis, the market leader in process mining technology, to help optimize its processes. The company first learned about Celonis through a proof of value (POV) within their strategic initiative, Vetter Excellence 2025. Celonis was used to improve change control and deviation management processes, which employ Trackwise® as their main underlying software. To implement the two Trackwise® processes, Vetter decided to get INFOMOTION, a full-service provider for data solutions, on board. The main challenge was to harmonize the three process levels Trackwise® uses to analyze and visualize processes: main process, sub-process and sub-sub-process. Celonis developed a special analysis approach for the two processes. The initial project phase consisted of seven steps, starting with a kick-off meeting and ending with a consolidation workshop before a process enters the continuous optimization phase.

Impact #1	The implementation of Celonis has brought about significant operational improvements for Vetter. The company can now perform in-depth analyses of its digital processes, leading to more informed decision-making. The use of Celonis has also allowed Vetter to understand how different processes interact with each other, leading to more holistic and effective process optimization. The company has also been able to improve its change control and deviation management processes, which are critical for maintaining quality and compliance in the pharmaceutical industry. The successful implementation of Celonis has also demonstrated Vetter's commitment to innovation and process excellence, reinforcing its position as a leader in the industry.

Impact #1

The implementation of Celonis has brought about significant operational improvements for Vetter. The company can now perform in-depth analyses of its digital processes, leading to more informed decision-making. The use of Celonis has also allowed Vetter to understand how different processes interact with each other, leading to more holistic and effective process optimization. The company has also been able to improve its change control and deviation management processes, which are critical for maintaining quality and compliance in the pharmaceutical industry. The successful implementation of Celonis has also demonstrated Vetter's commitment to innovation and process excellence, reinforcing its position as a leader in the industry.

Benefit #1	Vetter now realizes 99% of cash discounts, up from 80% before the implementation of Celonis.
Benefit #2	Vetter reduced the cycle time in its deviation process by 15% with the help of Celonis.
Benefit #3	The implementation of Celonis has drastically improved the speed at which Vetter can define performance indicators and feed them back to their operating business.

Benefit #1

Vetter now realizes 99% of cash discounts, up from 80% before the implementation of Celonis.

Benefit #2

Vetter reduced the cycle time in its deviation process by 15% with the help of Celonis.

Benefit #3

The implementation of Celonis has drastically improved the speed at which Vetter can define performance indicators and feed them back to their operating business.

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Overview

Vetter's Journey to Process Excellence with Celonis

Operational Impact

Quantitative Benefit