Descartes MacroPoint
Case Studies
Verso Corporation Enhances Customer Experience with Descartes MacroPoint Logistics Tracking
Overview
Verso Corporation Enhances Customer Experience with Descartes MacroPoint Logistics TrackingDescartes MacroPoint |
Analytics & Modeling - Real Time Analytics Functional Applications - Transportation Management Systems (TMS) | |
Packaging Transportation | |
Logistics & Transportation Sales & Marketing | |
Last Mile Delivery Real-Time Location System (RTLS) | |
Operational Impact
The implementation of Descartes MacroPoint has led to significant operational improvements for Verso. The company has been able to increase productivity by transitioning from manual tracking practices to real-time freight visibility and automated updates. This has not only saved Verso many hours per day in labor costs but also improved the efficiency of the logistics team. The real-time tracking data provided by Descartes MacroPoint has also elevated Verso's customer service. The company can now keep customers up-to-date with delivery location and status, minimizing the previously high volume of calls from customer service reps. In addition, Verso can respond quickly to any transportation disruptions or delivery delays, further enhancing customer satisfaction. | |
Quantitative Benefit
Verso increased tracking efficiency and effectiveness using a smaller team, saving hundreds of staff hours per month. | |
The company improved on-time delivery performance, reducing late delivery penalties. | |
Verso can now track approximately 100 loads per day in real-time. | |