Case Studies Velosio: Just What the Doctor Ordered for Yale-New Haven Hospital Data Challenge

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	Velosio: Just What the Doctor Ordered for Yale-New Haven Hospital Data Challenge

Velosio: Just What the Doctor Ordered for Yale-New Haven Hospital Data Challenge

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Industries	Healthcare & Hospitals Life Sciences
Applicable Functions	Business Operation Quality Assurance
Use Cases	Predictive Maintenance Remote Collaboration Remote Patient Monitoring
Services	Software Design & Engineering Services System Integration
Challenge	Yale-New Haven Hospital (YNHH), a non-profit world-class medical center, aimed to become a destination hospital in the Northeast. To achieve this growth objective, YNHH needed to increase its operational efficiency and prestige by attracting more patient referrals and transfers. The challenges included the complexity of the transfer process involving numerous doctors, nurses, administrators, and multiple data systems for each individual case. Additionally, there was a lack of a real-time centralized method for managing, tracking, and communicating during the transfer process. Insufficient resources and ineffective processes further compounded the problem. Read More
About Customer	Yale New Haven Hospital (YNHH) is a comprehensive, multidisciplinary, family-focused healthcare provider located in New Haven, CN. It relies on the expertise of over 4,500 university and community physicians and advanced practitioners, including more than 600 resident physicians. As the primary teaching hospital for Yale School of Medicine (YSM), YNHH offers care in over 100 medical specialty areas. The hospital's medical staff is supported by supervised physician residents and fellows who provide around-the-clock coverage and research-supported patient care. YNHH aims to deliver high-quality healthcare services and is committed to operational efficiency and growth. Read More
Solution	Velosio partnered with YNHH to implement Microsoft Dynamics CRM Online, a feature-rich and easy-to-use CRM application. This solution was chosen for its scalability and ability to be implemented within a short time frame. The implementation included customization and configuration to meet the specific needs of the life science and healthcare industries. Various data repositories and the phone system were integrated into a centralized system to manage the life cycle of transfer cases. Dashboards and key performance indicators were created to provide real-time visibility of patient transfer status, bed assignment, and acceptance rates. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Industries

Healthcare & Hospitals

Life Sciences

Applicable Functions

Business Operation

Quality Assurance

Use Cases

Predictive Maintenance

Remote Collaboration

Remote Patient Monitoring

Services

Software Design & Engineering Services

System Integration

Challenge

Yale-New Haven Hospital (YNHH), a non-profit world-class medical center, aimed to become a destination hospital in the Northeast. To achieve this growth objective, YNHH needed to increase its operational efficiency and prestige by attracting more patient referrals and transfers. The challenges included the complexity of the transfer process involving numerous doctors, nurses, administrators, and multiple data systems for each individual case. Additionally, there was a lack of a real-time centralized method for managing, tracking, and communicating during the transfer process. Insufficient resources and ineffective processes further compounded the problem.

About Customer

Yale New Haven Hospital (YNHH) is a comprehensive, multidisciplinary, family-focused healthcare provider located in New Haven, CN. It relies on the expertise of over 4,500 university and community physicians and advanced practitioners, including more than 600 resident physicians. As the primary teaching hospital for Yale School of Medicine (YSM), YNHH offers care in over 100 medical specialty areas. The hospital's medical staff is supported by supervised physician residents and fellows who provide around-the-clock coverage and research-supported patient care. YNHH aims to deliver high-quality healthcare services and is committed to operational efficiency and growth.

Solution

Velosio partnered with YNHH to implement Microsoft Dynamics CRM Online, a feature-rich and easy-to-use CRM application. This solution was chosen for its scalability and ability to be implemented within a short time frame. The implementation included customization and configuration to meet the specific needs of the life science and healthcare industries. Various data repositories and the phone system were integrated into a centralized system to manage the life cycle of transfer cases. Dashboards and key performance indicators were created to provide real-time visibility of patient transfer status, bed assignment, and acceptance rates.

Impact #1	Successful implementation of a 24/7 'Y Access Line,' a single-source phone center for physicians.
Impact #2	Enabled physicians from other hospitals to speak with a live clinician who can expedite patient transfer requests.
Impact #3	Achieved successful completion of 700 transfers in the first four months of system operation.

Impact #1

Successful implementation of a 24/7 'Y Access Line,' a single-source phone center for physicians.

Impact #2

Enabled physicians from other hospitals to speak with a live clinician who can expedite patient transfer requests.

Impact #3

Achieved successful completion of 700 transfers in the first four months of system operation.

Benefit #1	700 transfers completed in the first four months.
Benefit #2	Averaging 250+ transfers per month.

Benefit #1

700 transfers completed in the first four months.

Benefit #2

Averaging 250+ transfers per month.

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Overview

Velosio: Just What the Doctor Ordered for Yale-New Haven Hospital Data Challenge

Operational Impact

Quantitative Benefit