Case Studies Velosio Helps BC Technical Get the Big Picture on Data Visibility for Growth

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	Velosio Helps BC Technical Get the Big Picture on Data Visibility for Growth

Velosio Helps BC Technical Get the Big Picture on Data Visibility for Growth

Technology Category	Functional Applications - Enterprise Resource Planning Systems (ERP)
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Field Services
Use Cases	Inventory Management
Services	Software Design & Engineering Services System Integration
Challenge	BC Technical acquired three companies and faced challenges in reducing inventory levels across three locations and 190 technicians, maximizing profitability of high-cost parts used in aging equipment, and acquiring new customers with a larger service footprint. They needed to deliver on demanding SLAs, accurately quote prices to beat the competition while remaining profitable, and capture and report key metrics to better manage their business. Additionally, they required increased visibility into inventory and work orders in process, and timely financial closing for board-level reporting. A poor implementation of Dynamics Field Services CRM integrated to Dynamics GP left the company chasing data discrepancies and focused on transactional processing complexities, frustrating both employees and management. Read More
About Customer	Headquartered in West Jordan, Utah, BC Technical services the latest in MRI technologies for all major OEMs including GE, Siemens, Philips, Toshiba, and Hitachi. With over 300 employees and 190 Field Service Engineers, they stand out as the largest non-OEM Medical Imaging Solutions provider in the United States. BC Technical sells service contracts to hospitals and medical facilities to provide general maintenance, break-fix, and calibration service calls on the equipment. Their extensive service network and expertise in MRI technologies make them a critical player in the medical imaging solutions market, ensuring that hospitals and medical facilities can rely on their equipment for accurate diagnostics and patient care. Read More
Solution	Velosio re-implemented Dynamics 365 for Customer Engagement and Dynamics GP for BC Technical. In the process, they simplified and reengineered eight key field service processes, reducing complexity in data and transaction processing. They replaced 12 integrations with five, and changed the inventory valuation method from average to FIFO across two major systems. The new, integrated system provides enhanced reporting and drill-down capabilities, allowing BC Technical to gain better insights into their operations. This re-implementation not only streamlined their processes but also improved data accuracy and system reliability, leading to increased confidence and trust in the system among employees. Read More Log in to view content
Contents

Technology Category

Functional Applications - Enterprise Resource Planning Systems (ERP)

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Field Services

Use Cases

Inventory Management

Services

Software Design & Engineering Services

System Integration

Challenge

BC Technical acquired three companies and faced challenges in reducing inventory levels across three locations and 190 technicians, maximizing profitability of high-cost parts used in aging equipment, and acquiring new customers with a larger service footprint. They needed to deliver on demanding SLAs, accurately quote prices to beat the competition while remaining profitable, and capture and report key metrics to better manage their business. Additionally, they required increased visibility into inventory and work orders in process, and timely financial closing for board-level reporting. A poor implementation of Dynamics Field Services CRM integrated to Dynamics GP left the company chasing data discrepancies and focused on transactional processing complexities, frustrating both employees and management.

About Customer

Headquartered in West Jordan, Utah, BC Technical services the latest in MRI technologies for all major OEMs including GE, Siemens, Philips, Toshiba, and Hitachi. With over 300 employees and 190 Field Service Engineers, they stand out as the largest non-OEM Medical Imaging Solutions provider in the United States. BC Technical sells service contracts to hospitals and medical facilities to provide general maintenance, break-fix, and calibration service calls on the equipment. Their extensive service network and expertise in MRI technologies make them a critical player in the medical imaging solutions market, ensuring that hospitals and medical facilities can rely on their equipment for accurate diagnostics and patient care.

Solution

Velosio re-implemented Dynamics 365 for Customer Engagement and Dynamics GP for BC Technical. In the process, they simplified and reengineered eight key field service processes, reducing complexity in data and transaction processing. They replaced 12 integrations with five, and changed the inventory valuation method from average to FIFO across two major systems. The new, integrated system provides enhanced reporting and drill-down capabilities, allowing BC Technical to gain better insights into their operations. This re-implementation not only streamlined their processes but also improved data accuracy and system reliability, leading to increased confidence and trust in the system among employees.

Impact #1	Reduced time spent chasing data issues and integration problems from 2 FTEs to none.
Impact #2	Reduced financial closing cycle from 45 days to 5 days.
Impact #3	Improved employee morale and satisfaction due to increased confidence and trust in the system and data.

Impact #1

Reduced time spent chasing data issues and integration problems from 2 FTEs to none.

Impact #2

Reduced financial closing cycle from 45 days to 5 days.

Impact #3

Improved employee morale and satisfaction due to increased confidence and trust in the system and data.

Benefit #1	Reduced financial closing cycle from 45 days to 5 days.

Benefit #1

Reduced financial closing cycle from 45 days to 5 days.

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Overview

Velosio Helps BC Technical Get the Big Picture on Data Visibility for Growth

Operational Impact

Quantitative Benefit