Software AG Case Studies Using webMethods: MB Bank streamlines processes

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	Using webMethods: MB Bank streamlines processes Software AG

Using webMethods: MB Bank streamlines processes

Software AG

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring
Services	System Integration
Challenge	MB Bank, a rapidly growing retail bank in Vietnam, was struggling to manage its growth and the large influx of new customers. The bank was dealing with time-consuming, manual processes including new customer onboarding and a slow online banking system. Loan approvals were taking too long, increasing the risk of losing potential new customers to faster competitors. It was also difficult to identify where mistakes or errors had been made along the process chain. The bank wanted to build a computerized business process management system that could streamline and centralize its processes, and ensure compliance with local regulations. Read More
About Customer	Military Commercial Joint Stock Bank—MB Bank—was established in 1994 and is headquartered in Hanoi, Vietnam. The bank offers commercial lending and financial services for clients in four countries - Vietnam, Cambodia, Laos and Russia. It has 15,000 employees and 4 million clients. The bank is recognized as an outstanding retail bank by the 2019 Vietnam Outstanding Banking Awards. However, it was struggling to manage rapid growth and a large influx of new customers. Its employees had to contend with many time-consuming, manual processes including: new customer onboarding and a slow online banking system. Read More
Solution	MB Bank's initial solution was to implement webMethods Business Process Management Suite (BPMS) to help tie together its many disparate systems. This gave the bank end-to-end control and visibility of its processes, enabling it to align business with IT when creating solutions. Most recently, MB Bank has implemented webMethods CentraSite for API management and SOA. CentraSite enabled the bank to create a central, platform-independent application for defining, storing and describing assets. It can now re-use its data in all its branches and subsidiaries, reducing the need for manual intervention and giving the team back hours of working time. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Services

System Integration

Challenge

MB Bank, a rapidly growing retail bank in Vietnam, was struggling to manage its growth and the large influx of new customers. The bank was dealing with time-consuming, manual processes including new customer onboarding and a slow online banking system. Loan approvals were taking too long, increasing the risk of losing potential new customers to faster competitors. It was also difficult to identify where mistakes or errors had been made along the process chain. The bank wanted to build a computerized business process management system that could streamline and centralize its processes, and ensure compliance with local regulations.

About Customer

Military Commercial Joint Stock Bank—MB Bank—was established in 1994 and is headquartered in Hanoi, Vietnam. The bank offers commercial lending and financial services for clients in four countries - Vietnam, Cambodia, Laos and Russia. It has 15,000 employees and 4 million clients. The bank is recognized as an outstanding retail bank by the 2019 Vietnam Outstanding Banking Awards. However, it was struggling to manage rapid growth and a large influx of new customers. Its employees had to contend with many time-consuming, manual processes including: new customer onboarding and a slow online banking system.

Solution

MB Bank's initial solution was to implement webMethods Business Process Management Suite (BPMS) to help tie together its many disparate systems. This gave the bank end-to-end control and visibility of its processes, enabling it to align business with IT when creating solutions. Most recently, MB Bank has implemented webMethods CentraSite for API management and SOA. CentraSite enabled the bank to create a central, platform-independent application for defining, storing and describing assets. It can now re-use its data in all its branches and subsidiaries, reducing the need for manual intervention and giving the team back hours of working time.

Impact #1	Centralized control of compliance and product releases
Impact #2	Optimized processes and improved work efficiency
Impact #3	Reduced operating costs

Impact #1

Centralized control of compliance and product releases

Impact #2

Optimized processes and improved work efficiency

Impact #3

Reduced operating costs

Benefit #1	Improved work efficiency by 40%
Benefit #2	Reduced operating costs by 30%

Benefit #1

Improved work efficiency by 40%

Benefit #2

Reduced operating costs by 30%

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Overview

Using webMethods: MB Bank streamlines processes

Operational Impact

Quantitative Benefit