Case Studies
Using AI to understand relationships between employee engagement and customer loyalty
Overview
Analytics & Modeling - Natural Language Processing (NLP) Analytics & Modeling - Predictive Analytics | |
Telecommunications | |
Business Operation Human Resources | |
Data Science Services System Integration | |
Operational Impact
Several links were found between employee and customer engagement. | |
Employees desired more tools, resources, and training, and these comments were reflected in customer comments as well. | |
Having the data processed and displayed in this way made it much faster and easier for the Business Analytics team to uncover new insights and spot relationships between their employee and customer feedback. | |
Quantitative Benefit
Analyzed over 1.325 million anonymized pieces of feedback. | |
Data collected from five distinct data sources. | |
Data collected over the course of one year. | |