Cisco Case Studies Using a Private Cloud to Serve a Busy University and World-class Medical Center

	Using a Private Cloud to Serve a Busy University and World-class Medical Center Cisco

Using a Private Cloud to Serve a Busy University and World-class Medical Center

Cisco

Technology Category	Application Infrastructure & Middleware - API Integration & Management Infrastructure as a Service (IaaS) - Private Cloud
Applicable Industries	Education Healthcare & Hospitals
Applicable Functions	Facility Management Human Resources
Use Cases	Building Automation & Control Campus Area Network
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The university relied on an aging PBX network to serve its medical center and the academic side of its operations. The 30-year-old equipment was no longer supported by the manufacturer and lacked the features and scalability needed to support future growth. Parts procurement had become problematic, maintenance costs were soaring, and it was clear an immediate change was needed. Read More
About Customer	This university is one of the oldest and most highly regarded educational institutions in the nation. A campus of nearly 1,700 acres houses extensive academic-related facilities, as well as a sprawling, world-class medical center. Read More
Solution	The university decided to adopt BroadSoft’s highly scalable BroadWorks® private cloud communication platform to serve the unique needs of both its medical center and academic team. This single, consolidated delivery engine now powers services for more than 26,000 users. BroadSoft’s software-based solution lets administrators create “partitioned” groups with the precise features needed to serve various constituencies. For example, in addition to supporting all staff and faculty communication needs, they can provide unique hospitality features to the university’s on-campus inn and give the medical center’s emergency care units the ability to connect instantly to response teams by simply lifting a telephone handset. To mitigate disruption during the move to the new BroadWorks platform, program managers developed a staged transition plan. They were able to maintain quality voice services and extension-only dialing, while seamlessly transitioning to popular new cloud-based unified communication features. All 26,000 users were moved to the new private cloud over a 10-month time frame. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Infrastructure as a Service (IaaS) - Private Cloud

Applicable Industries

Education

Healthcare & Hospitals

Applicable Functions

Facility Management

Human Resources

Use Cases

Building Automation & Control

Campus Area Network

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The university relied on an aging PBX network to serve its medical center and the academic side of its operations. The 30-year-old equipment was no longer supported by the manufacturer and lacked the features and scalability needed to support future growth. Parts procurement had become problematic, maintenance costs were soaring, and it was clear an immediate change was needed.

About Customer

This university is one of the oldest and most highly regarded educational institutions in the nation. A campus of nearly 1,700 acres houses extensive academic-related facilities, as well as a sprawling, world-class medical center.

Solution

The university decided to adopt BroadSoft’s highly scalable BroadWorks® private cloud communication platform to serve the unique needs of both its medical center and academic team. This single, consolidated delivery engine now powers services for more than 26,000 users. BroadSoft’s software-based solution lets administrators create “partitioned” groups with the precise features needed to serve various constituencies. For example, in addition to supporting all staff and faculty communication needs, they can provide unique hospitality features to the university’s on-campus inn and give the medical center’s emergency care units the ability to connect instantly to response teams by simply lifting a telephone handset. To mitigate disruption during the move to the new BroadWorks platform, program managers developed a staged transition plan. They were able to maintain quality voice services and extension-only dialing, while seamlessly transitioning to popular new cloud-based unified communication features. All 26,000 users were moved to the new private cloud over a 10-month time frame.

Impact #1	The university and medical center have lowered their operational expenses, freeing up resources to support other important technology initiatives.
Impact #2	BroadWorks can scale to support hundreds of thousands of users, the university no long has to worry about capacity to support growth. Administrators can easily meet growing demand and configure communication features to support the needs of various organizations and teams.
Impact #3	BroadWorks is an open, standards-based platform, so the university didn’t need to “rip and replace” existing network assets. Instead, it was able to reuse its call center and other existing business application resources – getting the most out of its previous investments.

Impact #1

The university and medical center have lowered their operational expenses, freeing up resources to support other important technology initiatives.

Impact #2

BroadWorks can scale to support hundreds of thousands of users, the university no long has to worry about capacity to support growth. Administrators can easily meet growing demand and configure communication features to support the needs of various organizations and teams.

Impact #3

BroadWorks is an open, standards-based platform, so the university didn’t need to “rip and replace” existing network assets. Instead, it was able to reuse its call center and other existing business application resources – getting the most out of its previous investments.

Benefit #1	Lowered operational expenses by an estimated $1 million annually.

Benefit #1

Lowered operational expenses by an estimated $1 million annually.

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Overview

Using a Private Cloud to Serve a Busy University and World-class Medical Center

Operational Impact

Quantitative Benefit