Dynatrace Case Studies USI Insurance Services Enhances Application Security and Reliability with Dynatrace

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	USI Insurance Services Enhances Application Security and Reliability with Dynatrace Dynatrace

USI Insurance Services Enhances Application Security and Reliability with Dynatrace

Dynatrace

Technology Category	Cybersecurity & Privacy - Application Security Cybersecurity & Privacy - Identity & Authentication Management
Applicable Industries	Finance & Insurance National Security & Defense
Use Cases	Tamper Detection Usage-Based Insurance
Challenge	USI Insurance Services, a provider of tailored insurance services, was facing challenges in maintaining the security of its sensitive customer data and delivering better end-user experiences. The company's teams were relying on time-consuming manual processes to scan for vulnerabilities in their home-grown and third-party solutions, including the USI ONE platform. These scans were static and focused on pre-production, making it easy for newly discovered vulnerabilities to go undetected in production environments until the next scheduled scan. It was also difficult to spot vulnerabilities within some third-party applications, which remained a ‘black box’ for USI’s teams. In addition to these security challenges, USI also experienced application performance issues that were affecting end-users, and teams were losing valuable hours of productivity. Read More
About Customer	USI Insurance Services is a company founded in 1994 that provides tailored insurance services to over 500,000 clients across the United States. The company has over 10,000 employees in 200 offices and generates a revenue of $2.5 billion. USI delivers its services through cutting-edge home-grown and third-party solutions, including the USI ONE platform, which enables employees to use analytics, network resources, and strategic planning tools to create fully customized insurance offerings for customers. The USI ONE platform relies on sensitive customer data to ensure USI’s offerings are aligned to their unique needs. Read More
Solution	To address these challenges, USI needed an intelligent observability and security platform that could provide visibility across its complex environment. It needed a solution that could automatically identify and prioritize vulnerabilities and performance issues in production applications based on risk to the business, its employees, and customers. After evaluating the market, USI selected Dynatrace as the best fit for its needs. With Dynatrace, USI can continuously monitor every tier of its application stack automatically. As a result, teams have the answers they need to resolve issues before they impact users and catch vulnerabilities before they’re exploited. Dynatrace is also helping USI to lay the foundations for a longer-term shift towards a DevSecOps culture, with its single source of truth enabling teams to collaborate more easily to release better software faster, and to detect and respond to flaws in production applications more efficiently. Read More Log in to view content
Contents

Technology Category

Cybersecurity & Privacy - Application Security

Cybersecurity & Privacy - Identity & Authentication Management

Applicable Industries

Finance & Insurance

National Security & Defense

Use Cases

Tamper Detection

Usage-Based Insurance

Challenge

USI Insurance Services, a provider of tailored insurance services, was facing challenges in maintaining the security of its sensitive customer data and delivering better end-user experiences. The company's teams were relying on time-consuming manual processes to scan for vulnerabilities in their home-grown and third-party solutions, including the USI ONE platform. These scans were static and focused on pre-production, making it easy for newly discovered vulnerabilities to go undetected in production environments until the next scheduled scan. It was also difficult to spot vulnerabilities within some third-party applications, which remained a ‘black box’ for USI’s teams. In addition to these security challenges, USI also experienced application performance issues that were affecting end-users, and teams were losing valuable hours of productivity.

About Customer

USI Insurance Services is a company founded in 1994 that provides tailored insurance services to over 500,000 clients across the United States. The company has over 10,000 employees in 200 offices and generates a revenue of $2.5 billion. USI delivers its services through cutting-edge home-grown and third-party solutions, including the USI ONE platform, which enables employees to use analytics, network resources, and strategic planning tools to create fully customized insurance offerings for customers. The USI ONE platform relies on sensitive customer data to ensure USI’s offerings are aligned to their unique needs.

Solution

To address these challenges, USI needed an intelligent observability and security platform that could provide visibility across its complex environment. It needed a solution that could automatically identify and prioritize vulnerabilities and performance issues in production applications based on risk to the business, its employees, and customers. After evaluating the market, USI selected Dynatrace as the best fit for its needs. With Dynatrace, USI can continuously monitor every tier of its application stack automatically. As a result, teams have the answers they need to resolve issues before they impact users and catch vulnerabilities before they’re exploited. Dynatrace is also helping USI to lay the foundations for a longer-term shift towards a DevSecOps culture, with its single source of truth enabling teams to collaborate more easily to release better software faster, and to detect and respond to flaws in production applications more efficiently.

Impact #1	The implementation of Dynatrace has led to several operational improvements for USI. The company has seen faster resolution times through continuous discovery, with the mean-time-to-resolution substantially reduced. The all-in-one solution has improved operational alignment, aiding USI in its shift towards a DevSecOps culture and enabling teams to collaborate more effectively. The end-to-end observability provided by Dynatrace has also improved USI's collaboration with third-party solution providers, leading to faster resolution times when issues arise with their software. Furthermore, with Dynatrace’s Digital Experience Monitoring capabilities, USI can drill down into user sessions to identify exactly how they are navigating a system and uncover issues that might be preventing them from completing a transaction. This has led to enhanced user productivity and better outcomes for customers.

Impact #1

The implementation of Dynatrace has led to several operational improvements for USI. The company has seen faster resolution times through continuous discovery, with the mean-time-to-resolution substantially reduced. The all-in-one solution has improved operational alignment, aiding USI in its shift towards a DevSecOps culture and enabling teams to collaborate more effectively. The end-to-end observability provided by Dynatrace has also improved USI's collaboration with third-party solution providers, leading to faster resolution times when issues arise with their software. Furthermore, with Dynatrace’s Digital Experience Monitoring capabilities, USI can drill down into user sessions to identify exactly how they are navigating a system and uncover issues that might be preventing them from completing a transaction. This has led to enhanced user productivity and better outcomes for customers.

Benefit #1	Issues resolution time reduced from days to 20 minutes
Benefit #2	Continuous monitoring of every tier of the application stack
Benefit #3	Improved visibility into third-party systems

Benefit #1

Issues resolution time reduced from days to 20 minutes

Benefit #2

Continuous monitoring of every tier of the application stack

Benefit #3

Improved visibility into third-party systems

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Overview

USI Insurance Services Enhances Application Security and Reliability with Dynatrace

Operational Impact

Quantitative Benefit