NETSCOUT Case Studies US Energy Company Tackles Multiple Migrations

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	US Energy Company Tackles Multiple Migrations NETSCOUT

US Energy Company Tackles Multiple Migrations

NETSCOUT

Technology Category	Application Infrastructure & Middleware - API Integration & Management Infrastructure as a Service (IaaS) - Cloud Computing
Applicable Industries	Utilities
Applicable Functions	Discrete Manufacturing Logistics & Transportation
Use Cases	Fleet Management Manufacturing System Automation Predictive Maintenance
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	The energy company was embarking on several migration projects to support their digital transformation for improved customer experience. These included migrating applications to Microsoft Azure, upgrading their Contact Center to a SIP VoIP platform, and modernizing the data center to leaf/spine architecture. The company has a large, diverse network with multiple Data Centers, over 200 physical locations, a multitude of virtual servers, and hundreds of Tier 1 and Tier 2 applications. All of this is managed and supported by distributed IT teams, some of whom do not have in-depth network experience. With even more cloud and virtual environments being added, they needed to address any potential silos that would create difficulty identifying the root cause of an issue. Read More
About Customer	The customer is one of the largest energy companies in the U.S., providing electrical power transmission and distribution generation to millions of customers over hundreds of thousands of transmission lines across multiple states. Technology is a critical part of their business for smart meter data collection, outage management systems, electric and power grid management systems, customer billing applications, contact centers, and agents. Disruptions of any kind in their complex enterprise environment is unacceptable. The organization relies on NETSCOUT nGeniusONE with Adaptive Service Intelligence in their Data Centers to provide valuable packet-based intelligence to the Network, Application, Security, and Server/Virtualization teams. Read More
Solution	The company leveraged their current service assurance solutions and expanded to the Cloud. For the migration to Azure, they implemented Virtual nGeniusONE, vSTREAM and nGeniusPULSE. With the vSTREAMS in Azure and external web servers, they have the visibility to monitor traffic in the Cloud to identify performance or security issues. For the upgrade of the Contact Center to VoIP platform, they used nGeniusONE and vSTREAM, which deliver visibility to all Contact Center application’s East/West traffic in the server clusters, as well as the energy company’s North/South traffic interfacing with the company network. For the Leaf/Spine Architecture (Top-of-Rack Environment), they used nGeniusONE, COTS InfiniStreamNG (ISNG) and Packet Flow Operating System (PFOS), which gave the IT team visibility to 90% of all application traffic. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Infrastructure as a Service (IaaS) - Cloud Computing

Applicable Industries

Utilities

Applicable Functions

Discrete Manufacturing

Logistics & Transportation

Use Cases

Fleet Management

Manufacturing System Automation

Predictive Maintenance

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

The energy company was embarking on several migration projects to support their digital transformation for improved customer experience. These included migrating applications to Microsoft Azure, upgrading their Contact Center to a SIP VoIP platform, and modernizing the data center to leaf/spine architecture. The company has a large, diverse network with multiple Data Centers, over 200 physical locations, a multitude of virtual servers, and hundreds of Tier 1 and Tier 2 applications. All of this is managed and supported by distributed IT teams, some of whom do not have in-depth network experience. With even more cloud and virtual environments being added, they needed to address any potential silos that would create difficulty identifying the root cause of an issue.

About Customer

The customer is one of the largest energy companies in the U.S., providing electrical power transmission and distribution generation to millions of customers over hundreds of thousands of transmission lines across multiple states. Technology is a critical part of their business for smart meter data collection, outage management systems, electric and power grid management systems, customer billing applications, contact centers, and agents. Disruptions of any kind in their complex enterprise environment is unacceptable. The organization relies on NETSCOUT nGeniusONE with Adaptive Service Intelligence in their Data Centers to provide valuable packet-based intelligence to the Network, Application, Security, and Server/Virtualization teams.

Solution

The company leveraged their current service assurance solutions and expanded to the Cloud. For the migration to Azure, they implemented Virtual nGeniusONE, vSTREAM and nGeniusPULSE. With the vSTREAMS in Azure and external web servers, they have the visibility to monitor traffic in the Cloud to identify performance or security issues. For the upgrade of the Contact Center to VoIP platform, they used nGeniusONE and vSTREAM, which deliver visibility to all Contact Center application’s East/West traffic in the server clusters, as well as the energy company’s North/South traffic interfacing with the company network. For the Leaf/Spine Architecture (Top-of-Rack Environment), they used nGeniusONE, COTS InfiniStreamNG (ISNG) and Packet Flow Operating System (PFOS), which gave the IT team visibility to 90% of all application traffic.

Impact #1	The IT division now has a total solution for visibility across all borders. NETSCOUT solutions combine real-time deep-packet acquisition and analysis, synthetic testing that runs even when no one is on the system, and drill-down capabilities, to more rapidly and accurately isolate issues.
Impact #2	Having a single platform solution from NETSCOUT has improved sharing among teams, with Network, Security and Application teams all using the same data to drive decisions.
Impact #3	The data and metrics from the NETSCOUT solutions are making collaboration with their new technology partners more effective.

Impact #1

The IT division now has a total solution for visibility across all borders. NETSCOUT solutions combine real-time deep-packet acquisition and analysis, synthetic testing that runs even when no one is on the system, and drill-down capabilities, to more rapidly and accurately isolate issues.

Impact #2

Having a single platform solution from NETSCOUT has improved sharing among teams, with Network, Security and Application teams all using the same data to drive decisions.

Impact #3

The data and metrics from the NETSCOUT solutions are making collaboration with their new technology partners more effective.

Benefit #1	Visibility to 90% of relevant traffic
Benefit #2	Reduced Mean-Time-to-Repair with nGeniusONE and nGeniusPULSE baselining and alarming

Benefit #1

Visibility to 90% of relevant traffic

Benefit #2

Reduced Mean-Time-to-Repair with nGeniusONE and nGeniusPULSE baselining and alarming

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Overview

US Energy Company Tackles Multiple Migrations

Operational Impact

Quantitative Benefit