Brightpearl Case Studies US Cutter Streamlines Operations and Boosts Efficiency with Brightpearl

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	US Cutter Streamlines Operations and Boosts Efficiency with Brightpearl Brightpearl

US Cutter Streamlines Operations and Boosts Efficiency with Brightpearl

Brightpearl

Technology Category	Functional Applications - Inventory Management Systems Functional Applications - Warehouse Management Systems (WMS)
Applicable Industries	E-Commerce Retail
Applicable Functions	Sales & Marketing Warehouse & Inventory Management
Use Cases	Inventory Management Retail Store Automation
Services	System Integration Testing & Certification
Challenge	US Cutter, a premier vinyl cutter supplier in the USA, was facing operational challenges as it expanded its business. The company, which started on eBay in 2005, had grown significantly, introducing vinyl cutting to thousands of start-ups, established businesses, and hobbyists. To support its multi-channel growth, which included a BigCommerce-powered website, online marketplaces like Amazon, eBay, and Walmart, and two retail stores, US Cutter needed a robust operational infrastructure. The company was using CORESense, a small ERP provider for basic multi-channel operations. However, as the business scaled, US Cutter outgrew the platform, which was plagued by instability and frequent downtime. Despite receiving funding for better software, the company struggled to find a tech solution that would meet its multi-channel needs. Read More
About Customer	US Cutter is one of the USA's leading vinyl cutter suppliers. Established in 2005, the Seattle-based retailer has grown significantly, introducing vinyl cutting to thousands of start-ups, established businesses, and hobbyists. The company operates through multiple channels, including a BigCommerce-powered website, online marketplaces like Amazon, eBay, and Walmart, and two retail stores. US Cutter is known for its low-cost, high-quality vinyl cutters used to make signs, artwork, and graphics. The company is committed to being 'cutting-edge' and has a vested interest in maintaining its position as a premier supplier in the industry. Read More
Solution	After an extensive search, US Cutter chose Brightpearl and BigCommerce to transform its growth potential. Unlike traditional ERPs, which are slow to connect and often require a third party to build integrations, Brightpearl's flexible retail operating system (ROS) is built for retail and seamlessly syncs to BigCommerce and other popular e-commerce apps via its host of easy Plug & Play integrations. Brightpearl also works with over 100 merchants that use BigCommerce as their e-commerce platform, providing US Cutter with successful test cases. The Brightpearl ROS offered US Cutter the agility it needed to scale, allowing it to switch and change its tech stack as required. US Cutter implemented Brightpearl and BigCommerce simultaneously in 2021, and a year later, it is already seeing the dual impact of using both systems to better serve customers. Read More Log in to view content
Contents

Technology Category

Functional Applications - Inventory Management Systems

Functional Applications - Warehouse Management Systems (WMS)

Applicable Industries

E-Commerce

Retail

Applicable Functions

Sales & Marketing

Warehouse & Inventory Management

Use Cases

Inventory Management

Retail Store Automation

Services

System Integration

Testing & Certification

Challenge

US Cutter, a premier vinyl cutter supplier in the USA, was facing operational challenges as it expanded its business. The company, which started on eBay in 2005, had grown significantly, introducing vinyl cutting to thousands of start-ups, established businesses, and hobbyists. To support its multi-channel growth, which included a BigCommerce-powered website, online marketplaces like Amazon, eBay, and Walmart, and two retail stores, US Cutter needed a robust operational infrastructure. The company was using CORESense, a small ERP provider for basic multi-channel operations. However, as the business scaled, US Cutter outgrew the platform, which was plagued by instability and frequent downtime. Despite receiving funding for better software, the company struggled to find a tech solution that would meet its multi-channel needs.

About Customer

US Cutter is one of the USA's leading vinyl cutter suppliers. Established in 2005, the Seattle-based retailer has grown significantly, introducing vinyl cutting to thousands of start-ups, established businesses, and hobbyists. The company operates through multiple channels, including a BigCommerce-powered website, online marketplaces like Amazon, eBay, and Walmart, and two retail stores. US Cutter is known for its low-cost, high-quality vinyl cutters used to make signs, artwork, and graphics. The company is committed to being 'cutting-edge' and has a vested interest in maintaining its position as a premier supplier in the industry.

Solution

After an extensive search, US Cutter chose Brightpearl and BigCommerce to transform its growth potential. Unlike traditional ERPs, which are slow to connect and often require a third party to build integrations, Brightpearl's flexible retail operating system (ROS) is built for retail and seamlessly syncs to BigCommerce and other popular e-commerce apps via its host of easy Plug & Play integrations. Brightpearl also works with over 100 merchants that use BigCommerce as their e-commerce platform, providing US Cutter with successful test cases. The Brightpearl ROS offered US Cutter the agility it needed to scale, allowing it to switch and change its tech stack as required. US Cutter implemented Brightpearl and BigCommerce simultaneously in 2021, and a year later, it is already seeing the dual impact of using both systems to better serve customers.

Impact #1	The implementation of Brightpearl and BigCommerce has led to significant operational improvements for US Cutter. The company has been able to streamline and automate time-consuming manual processes in ordering, warehouse, inventory, shipping, and fulfillment, allowing key staff to refocus their time towards growth and innovation. Brightpearl's POS functionality has improved the brand's in-store performance, and its accounting software has enhanced the brand's accounting workflows, allowing custom reporting and 360-degree insights across the entire business. Brightpearl's Inventory Planner, which provides data-led sales forecasting and advanced inventory management, has led to transformative change for US Cutter. The company now has the flexible infrastructure to swap and change its software and tools and to extend into new channels and marketplaces easily and quickly as it scales.

Impact #1

The implementation of Brightpearl and BigCommerce has led to significant operational improvements for US Cutter. The company has been able to streamline and automate time-consuming manual processes in ordering, warehouse, inventory, shipping, and fulfillment, allowing key staff to refocus their time towards growth and innovation. Brightpearl's POS functionality has improved the brand's in-store performance, and its accounting software has enhanced the brand's accounting workflows, allowing custom reporting and 360-degree insights across the entire business. Brightpearl's Inventory Planner, which provides data-led sales forecasting and advanced inventory management, has led to transformative change for US Cutter. The company now has the flexible infrastructure to swap and change its software and tools and to extend into new channels and marketplaces easily and quickly as it scales.

Benefit #1	US Cutter saves 40 hours each week in formerly manual processes
Benefit #2	The company implemented Brightpearl and BigCommerce simultaneously in 2021 and is already seeing the impact of using both systems
Benefit #3	US Cutter has been able to increase its fulfillment capacity significantly

Benefit #1

US Cutter saves 40 hours each week in formerly manual processes

Benefit #2

The company implemented Brightpearl and BigCommerce simultaneously in 2021 and is already seeing the impact of using both systems

Benefit #3

US Cutter has been able to increase its fulfillment capacity significantly

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Overview

US Cutter Streamlines Operations and Boosts Efficiency with Brightpearl

Operational Impact

Quantitative Benefit