NETSCOUT Case Studies US Airways Uses NetScout Solutions to Optimize and Ensure the Performance of its Online Reservation System

Edit This Case Study Record

	US Airways Uses NetScout Solutions to Optimize and Ensure the Performance of its Online Reservation System NETSCOUT

US Airways Uses NetScout Solutions to Optimize and Ensure the Performance of its Online Reservation System

NETSCOUT

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Platform as a Service (PaaS) - Connectivity Platforms
Applicable Functions	Business Operation Sales & Marketing
Use Cases	Predictive Maintenance Real-Time Location System (RTLS)
Services	Data Science Services System Integration
Challenge	US Airways needed to optimize and ensure the performance of its online reservation and information services it provides to customers. To manage the performance of this critical business asset more tightly, US Airways’ IT organization realized it required a comprehensive understanding of the applications and networks supporting their Web sites. The airline’s existing SNMP-based reporting tools were unable to provide the detailed, comprehensive views of the networks and applications supporting the corporate Web sites. The company first looked to NetScout when it was bringing management of the reservation website in-house from an outsourcer. Read More
About Customer	US Airways, following its merger with America West Airlines, is the fifth largest domestic airline, employing more than 35,000 aviation professionals and operating upwards of 3,800 flights daily to 234 destinations in 28 countries, including the United States, Canada, Europe, the Caribbean and Latin America. US Airways’ corporate Web site handles more than 1.14 million hits per day from customers checking flight schedules, making reservations and conducting advance check-in, and transacts more than $7 million in revenue a day. Web site downtime is very costly. Read More
Solution	The nGeniusONE Service Assurance platform has given US Airways a complete network-based view of all transactions and applications on their web site and across the company. By deploying NetScout Intelligent Data Sources in strategic locations - the DMZ, within the internal infrastructure, and at some of their larger facilities - US Airways is now able to see what kind of traffic is being propagated across their LAN, WAN and the Internet links. The nGenius solution was deployed to give the network operations group in-depth visibility into both network and application flows. Their previous SNMPbased tools only allowed them to see high levels of what was happening, but not identify who was doing what. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Platform as a Service (PaaS) - Connectivity Platforms

Applicable Functions

Business Operation

Sales & Marketing

Use Cases

Predictive Maintenance

Real-Time Location System (RTLS)

Services

Data Science Services

System Integration

Challenge

US Airways needed to optimize and ensure the performance of its online reservation and information services it provides to customers. To manage the performance of this critical business asset more tightly, US Airways’ IT organization realized it required a comprehensive understanding of the applications and networks supporting their Web sites. The airline’s existing SNMP-based reporting tools were unable to provide the detailed, comprehensive views of the networks and applications supporting the corporate Web sites. The company first looked to NetScout when it was bringing management of the reservation website in-house from an outsourcer.

About Customer

US Airways, following its merger with America West Airlines, is the fifth largest domestic airline, employing more than 35,000 aviation professionals and operating upwards of 3,800 flights daily to 234 destinations in 28 countries, including the United States, Canada, Europe, the Caribbean and Latin America. US Airways’ corporate Web site handles more than 1.14 million hits per day from customers checking flight schedules, making reservations and conducting advance check-in, and transacts more than $7 million in revenue a day. Web site downtime is very costly.

Solution

The nGeniusONE Service Assurance platform has given US Airways a complete network-based view of all transactions and applications on their web site and across the company. By deploying NetScout Intelligent Data Sources in strategic locations - the DMZ, within the internal infrastructure, and at some of their larger facilities - US Airways is now able to see what kind of traffic is being propagated across their LAN, WAN and the Internet links. The nGenius solution was deployed to give the network operations group in-depth visibility into both network and application flows. Their previous SNMPbased tools only allowed them to see high levels of what was happening, but not identify who was doing what.

Impact #1	Since the introduction of the nGenius solution, the airline has become more responsive to its customers, suffering fewer dropped connections and Web site slow downs.
Impact #2	US Airways also uses the nGenius solution to assist other IT groups by providing them with tailored reports on application usage and bandwidth consumption, helping the many stakeholders of the IT group validate architectural, device and application performance.
Impact #3	The network team works especially closely with the security team. Like most organizations, US Airways is concerned about security issues, the greatest of which are possible virus and other hacker attacks that could disrupt the network. Fortunately, security isn’t a huge problem for the airline since they supplement their security tools by relying on the nGenius solution to report attacks on the network.

Impact #1

Since the introduction of the nGenius solution, the airline has become more responsive to its customers, suffering fewer dropped connections and Web site slow downs.

Impact #2

US Airways also uses the nGenius solution to assist other IT groups by providing them with tailored reports on application usage and bandwidth consumption, helping the many stakeholders of the IT group validate architectural, device and application performance.

Impact #3

The network team works especially closely with the security team. Like most organizations, US Airways is concerned about security issues, the greatest of which are possible virus and other hacker attacks that could disrupt the network. Fortunately, security isn’t a huge problem for the airline since they supplement their security tools by relying on the nGenius solution to report attacks on the network.

Benefit #1	Web site downtime is very costly. The airline chose the nGeniusONE™ Service Assurance platform from NetScout for its ability to provide detailed, comprehensive views of the networks and applications supporting its corporate Web site.
Benefit #2	The network team appreciates being able to show colleagues the details – network and application response times, top applications, top conversations, etc. – for the particular timeframe in question, as well as the entire 31-day historical timeframe so both groups can immediately see who’s utilizing what resources and where the source of the problem is.

Benefit #1

Web site downtime is very costly. The airline chose the nGeniusONE™ Service Assurance platform from NetScout for its ability to provide detailed, comprehensive views of the networks and applications supporting its corporate Web site.

Benefit #2

The network team appreciates being able to show colleagues the details – network and application response times, top applications, top conversations, etc. – for the particular timeframe in question, as well as the entire 31-day historical timeframe so both groups can immediately see who’s utilizing what resources and where the source of the problem is.

Download PDF Version

Overview

US Airways Uses NetScout Solutions to Optimize and Ensure the Performance of its Online Reservation System

Operational Impact

Quantitative Benefit