End-to-End Integration of Automation Systems\nThe HighRadius platform enables a single source of data and smooth internal collaboration workflows, thus resolving customer experience issues. When claim documents come in regarding short payments, the system automatically notifies the cash application and collection teams. Therefore, no unnecessary calls are required to be made to the customer as the single integrated system gets all teams working in concert with each other.\n\nDeductions Cloud\nBulk Resolution of Disputes with Auto Aggregation of Backup Documents\nLeveraging HighRadius’s Deductions Cloud, Johnsonville was able to resolve deductions faster. This is because it enabled their teams to focus on resolutions while the cloud solution auto-aggregated back-up documentation. This documentation included claims, PODs through carrier portals, A/P portals, and TPMs automatically linked them to the deduction.\n\nFor Johnsonville, it also meant that instead of resolving 250+ deductions individually in a week, they could divide them into 2-3 batches and resolve them in less time.\n\nCollaborative Workflows and Faster Approvals\nThe solution brought structured workflows and automated correspondences which reduced interactions with customers. They also fast-tracked the approval cycle by seamlessly initiating the approval workflow across hierarchies. It also supports note-taking and task-assignment internally.\n\nCash Application Cloud\nAuto Aggregation of Remittance Data\nCash Application Cloud freed up analysts’ time through the auto-capture of remittances from various sources such as emails, EDIs, web portals, check stubs, and auto-coding of deductions. This automated their cash application process overall.\n\nImproved Cash Posting with Automated Invoice Matching\nThe automated cash application solution improved cash posting rates for Johnsonville by accurately linking payments with remittances. The solution also ensured auto-linking invoices with payments, even in unusual scenarios, by intelligent customer identification methods. This resulted in an error-free process with AI taking up all the manual work and automating it, making the process easier for analysts.\n\nAutomated Dispute Coding\nJohnsonville’s cash application analysts became more productive by spending minimal time reviewing exceptions. This is because the cash application solution ensured the automatic coding of discounts after an incoming short payment.\n\nSeamless Integration with other A/R Process\nThe solution also enabled collectors to get real-time visibility on payment posting statuses to avoid incessant and unsettling dunning to customers who had already paid. The solution made the process more accurate.
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