Case Studies Unwired Revolution Gains Full Visibility into Enterprise Environments with Server Side and Mobile App Monitoring from New Relic

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	Unwired Revolution Gains Full Visibility into Enterprise Environments with Server Side and Mobile App Monitoring from New Relic

Unwired Revolution Gains Full Visibility into Enterprise Environments with Server Side and Mobile App Monitoring from New Relic

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Food & Beverage Utilities
Applicable Functions	Discrete Manufacturing Logistics & Transportation
Use Cases	Predictive Maintenance Track & Trace of Assets
Services	Software Design & Engineering Services System Integration
Challenge	Unwired Revolution, a mobile solutions integrator, has been focusing on the development of custom mobile apps to help clients' internal teams collaborate more effectively. However, they faced challenges in ensuring consistent performance of these apps. During the testing phases for client projects, they often encountered performance issues that were difficult to identify and reproduce. For instance, a pilot end user reported an increase in 'server errors', but the source of the problem was elusive. The company wanted to be proactive in identifying problems before they impacted end users, but their only option was to review log files and debug traces, which was time-consuming and inefficient. Read More
About Customer	Unwired Revolution is a mobile solutions integrator founded in 1996. The company specializes in security, management, support, connectivity, and application enablement for enterprise mobile initiatives across all major industries. In recent years, Unwired Revolution has shifted its focus towards the development of custom mobile apps that help clients' internal teams collaborate more productively and effectively. The company creates on-premise solutions designed to integrate seamlessly with clients' enterprise systems. For instance, a recent implementation features a RESTful web service in a client's .NET 4.0 environment, which interfaces with Microsoft SQL Server, SharePoint, and file shares in the backend. Read More
Solution	Unwired Revolution turned to New Relic, a SaaS-based application performance management solution, to address their app performance issues. They installed New Relic on their production servers, which provided them with deeper insight into any errors they encountered. When New Relic for Mobile Apps became available, they used it to gain greater visibility into mobile app performance. The solution allowed them to view each HTTP GET request as a separate transaction, providing granular insight into app performance on a per transaction and per customer basis. With this insight, they were able to identify the source of the server errors that had previously eluded their troubleshooting efforts. They also used New Relic to monitor server performance and mobile app performance, focusing on response times and ensuring that users' permissions and subscriptions were behaving as they should. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Food & Beverage

Utilities

Applicable Functions

Discrete Manufacturing

Logistics & Transportation

Use Cases

Predictive Maintenance

Track & Trace of Assets

Services

Software Design & Engineering Services

System Integration

Challenge

Unwired Revolution, a mobile solutions integrator, has been focusing on the development of custom mobile apps to help clients' internal teams collaborate more effectively. However, they faced challenges in ensuring consistent performance of these apps. During the testing phases for client projects, they often encountered performance issues that were difficult to identify and reproduce. For instance, a pilot end user reported an increase in 'server errors', but the source of the problem was elusive. The company wanted to be proactive in identifying problems before they impacted end users, but their only option was to review log files and debug traces, which was time-consuming and inefficient.

About Customer

Unwired Revolution is a mobile solutions integrator founded in 1996. The company specializes in security, management, support, connectivity, and application enablement for enterprise mobile initiatives across all major industries. In recent years, Unwired Revolution has shifted its focus towards the development of custom mobile apps that help clients' internal teams collaborate more productively and effectively. The company creates on-premise solutions designed to integrate seamlessly with clients' enterprise systems. For instance, a recent implementation features a RESTful web service in a client's .NET 4.0 environment, which interfaces with Microsoft SQL Server, SharePoint, and file shares in the backend.

Solution

Unwired Revolution turned to New Relic, a SaaS-based application performance management solution, to address their app performance issues. They installed New Relic on their production servers, which provided them with deeper insight into any errors they encountered. When New Relic for Mobile Apps became available, they used it to gain greater visibility into mobile app performance. The solution allowed them to view each HTTP GET request as a separate transaction, providing granular insight into app performance on a per transaction and per customer basis. With this insight, they were able to identify the source of the server errors that had previously eluded their troubleshooting efforts. They also used New Relic to monitor server performance and mobile app performance, focusing on response times and ensuring that users' permissions and subscriptions were behaving as they should.

Impact #1	New Relic provides in-depth, real-time data without creating any roadblocks for Unwired Revolution or its clients.
Impact #2	New Relic enables Unwired Revolution to identify and address performance issues on a proactive basis, long before those issues impact end users.
Impact #3	By saving time, the development team can focus more of their efforts on tasks other than troubleshooting.

Impact #1

New Relic provides in-depth, real-time data without creating any roadblocks for Unwired Revolution or its clients.

Impact #2

New Relic enables Unwired Revolution to identify and address performance issues on a proactive basis, long before those issues impact end users.

Impact #3

By saving time, the development team can focus more of their efforts on tasks other than troubleshooting.

Benefit #1	Identified the root cause of a trending issue within hours of deployment.
Benefit #2	Had a patch ready in a few hours.
Benefit #3	Eliminated a lot of unnecessary end user, support staff, and development person-hours right away.

Benefit #1

Identified the root cause of a trending issue within hours of deployment.

Benefit #2

Had a patch ready in a few hours.

Benefit #3

Eliminated a lot of unnecessary end user, support staff, and development person-hours right away.

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Overview

Unwired Revolution Gains Full Visibility into Enterprise Environments with Server Side and Mobile App Monitoring from New Relic

Operational Impact

Quantitative Benefit