BILT
Case Studies
Unlocking Hidden Benefits: Murphy Door's Success with BILT
Overview
Unlocking Hidden Benefits: Murphy Door's Success with BILTBILT |
Paper & Pulp Telecommunications | |
Sales & Marketing | |
Time Sensitive Networking Virtual Prototyping & Product Testing | |
System Integration | |
Operational Impact
The implementation of BILT's 3D interactive instructions had a transformative impact on Murphy Door's operations. The solution significantly reduced the burden on the sales team, allowing them to focus more on sales rather than handling support calls. The company also saw a decrease in the number of returns, leading to substantial cost savings. The 3D instructions provided a better customer experience, as evidenced by the high ratings given by users. The company's reputation also improved, with Murphy Door becoming the #1 recommended brand for hidden door solutions. The company's growth has been so significant that it has made the Inc. 5000 list of fastest-growing companies in America for the last four years. | |
Quantitative Benefit
Sales nearly doubled annually | |
Installation-related calls to customer support dropped by 45% | |
Return rate significantly reduced | |