Software AG Case Studies Unleashing Unlimited Agility with APIs and Integration: A Case Study on Clal Insurance

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	Unleashing Unlimited Agility with APIs and Integration: A Case Study on Clal Insurance Software AG

Unleashing Unlimited Agility with APIs and Integration: A Case Study on Clal Insurance

Software AG

Technology Category	Application Infrastructure & Middleware - Data Exchange & Integration Application Infrastructure & Middleware - Middleware, SDKs & Libraries
Applicable Industries	Buildings Finance & Insurance
Applicable Functions	Product Research & Development Quality Assurance
Use Cases	Inventory Management Usage-Based Insurance
Services	System Integration Training
Challenge	Clal Insurance, a leading insurance and pension company in Israel, was facing a multitude of challenges. The insurance industry in Israel had become extremely competitive due to the influx of new InsurTech startups aiming to disrupt the market. This put Clal, a 34-year industry veteran, in a position where it needed to react quickly to outpace these startups, a task made difficult by the vast amount of data tied up in older systems. Additionally, Clal was grappling with a global financial crisis, aggressive changes in the regulatory landscape, and the challenge of low-to-zero interest rates. The company was also dealing with manual applications, growing SLA compliance risks, and rising business costs. To stay competitive and meet SLA requirements, Clal needed to innovate and adapt to these changing market conditions. Read More
About Customer	Clal Insurance is one of the leading insurance and pension companies in Israel. The company, founded in 1978, owns insurance agencies, pension funds, provident funds, training funds, and credit-granting companies. With 4,600 employees and 2,000 insurance agents, Clal is ranked as one of Israel’s leading long-term insurance and savings groups. Despite the competitive insurance industry in Israel, especially with the influx of new InsurTech startups, Clal has managed to maintain its position through continuous innovation and adaptation to changing market conditions. Read More
Solution	Clal's approach to overcoming these challenges was a combination of integration to connect their own systems and API management to collaborate with external systems. The company credited much of its resilience to webMethods, its integration platform of record since 2002. Clal developed a central, unified platform to connect core systems with external partners, handling traffic reaching millions of files per month. This platform significantly reduced costs, time to market, and SLA compliance risks. In 2019, Clal started using webMethods for API management, which allowed them to eliminate duplicates among 25% of existing APIs, cut internal-external development times from months to weeks, and accrue financial savings. Clal also launched a new initiative called Simulators to automate manual insurance product forms, reducing time to approval, eliminating manual processing hours, and increasing agent and client satisfaction. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - Data Exchange & Integration

Application Infrastructure & Middleware - Middleware, SDKs & Libraries

Applicable Industries

Buildings

Finance & Insurance

Applicable Functions

Product Research & Development

Quality Assurance

Use Cases

Inventory Management

Usage-Based Insurance

Services

System Integration

Training

Challenge

Clal Insurance, a leading insurance and pension company in Israel, was facing a multitude of challenges. The insurance industry in Israel had become extremely competitive due to the influx of new InsurTech startups aiming to disrupt the market. This put Clal, a 34-year industry veteran, in a position where it needed to react quickly to outpace these startups, a task made difficult by the vast amount of data tied up in older systems. Additionally, Clal was grappling with a global financial crisis, aggressive changes in the regulatory landscape, and the challenge of low-to-zero interest rates. The company was also dealing with manual applications, growing SLA compliance risks, and rising business costs. To stay competitive and meet SLA requirements, Clal needed to innovate and adapt to these changing market conditions.

About Customer

Clal Insurance is one of the leading insurance and pension companies in Israel. The company, founded in 1978, owns insurance agencies, pension funds, provident funds, training funds, and credit-granting companies. With 4,600 employees and 2,000 insurance agents, Clal is ranked as one of Israel’s leading long-term insurance and savings groups. Despite the competitive insurance industry in Israel, especially with the influx of new InsurTech startups, Clal has managed to maintain its position through continuous innovation and adaptation to changing market conditions.

Solution

Clal's approach to overcoming these challenges was a combination of integration to connect their own systems and API management to collaborate with external systems. The company credited much of its resilience to webMethods, its integration platform of record since 2002. Clal developed a central, unified platform to connect core systems with external partners, handling traffic reaching millions of files per month. This platform significantly reduced costs, time to market, and SLA compliance risks. In 2019, Clal started using webMethods for API management, which allowed them to eliminate duplicates among 25% of existing APIs, cut internal-external development times from months to weeks, and accrue financial savings. Clal also launched a new initiative called Simulators to automate manual insurance product forms, reducing time to approval, eliminating manual processing hours, and increasing agent and client satisfaction.

Impact #1	Clal's innovative approach to integration and API management has unlocked new opportunities and set them apart in the competitive insurance market. The company's new way of automating manual insurance product forms through their Simulator initiative has significantly improved the time to approval and increased agent and client satisfaction. The central, unified platform developed by Clal has not only connected core systems with external partners but also handled traffic reaching millions of files per month, thereby massively cutting costs, time to market, and SLA compliance risks. The use of webMethods for API management has been key in developing Clal Express, a service that allows customers to avoid out-of-pocket costs and be reimbursed before they have to pay their bills. As Clal continues to adapt to emerging trends in the insurance market, their foundation of APIs and integration will continue to yield significant benefits.

Impact #1

Clal's innovative approach to integration and API management has unlocked new opportunities and set them apart in the competitive insurance market. The company's new way of automating manual insurance product forms through their Simulator initiative has significantly improved the time to approval and increased agent and client satisfaction. The central, unified platform developed by Clal has not only connected core systems with external partners but also handled traffic reaching millions of files per month, thereby massively cutting costs, time to market, and SLA compliance risks. The use of webMethods for API management has been key in developing Clal Express, a service that allows customers to avoid out-of-pocket costs and be reimbursed before they have to pay their bills. As Clal continues to adapt to emerging trends in the insurance market, their foundation of APIs and integration will continue to yield significant benefits.

Benefit #1	Reduced life insurance applications from 6 days to 2 days
Benefit #2	Cut API-based development from 5 months to 3 weeks
Benefit #3	Increased consumable APIs by 30%

Benefit #1

Reduced life insurance applications from 6 days to 2 days

Benefit #2

Cut API-based development from 5 months to 3 weeks

Benefit #3

Increased consumable APIs by 30%

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Overview

Unleashing Unlimited Agility with APIs and Integration: A Case Study on Clal Insurance

Operational Impact

Quantitative Benefit