Case Studies
University of Trier Uses Cireson to Automate and Simplify Management of Service Manager
Overview
Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems | |
Education | |
Business Operation Facility Management | |
Predictive Maintenance Process Control & Optimization Remote Asset Management | |
Software Design & Engineering Services System Integration | |
Operational Impact
Cireson solutions present all daily tasks for each analyst in a single view and eliminate the need to go through multiple screens to access data or complete an assignment. | |
Thanks to Cireson, IT problems are automatically assigned to the right analysts, speeding up resolution of problems, and ensuring that only authorized analysts get access to relevant data. | |
Cireson solutions enabled the university to keep running their Linux-based apps together with Service Manager, allowing the University to utilize the tools they have and save on costs. | |
Quantitative Benefit
Supports close to 20,000 students and faculty members. | |
Manages about 4,000 computers and 10,000 mobile devices. | |
The IT department employs 22 full-time analysts and 80 part-time workers. | |