Case Studies
University of Lincoln Enhances IT Support with Zendesk Implementation
Overview
Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems | |
Education | |
Business Operation Facility Management | |
Remote Asset Management Remote Control | |
Software Design & Engineering Services System Integration Training | |
Operational Impact
The University of Lincoln’s IT staff can now communicate more effectively with internal clients, providing timely updates at key stages in the ticket lifecycle. | |
Agents are more efficient and productive, as they can respond to support requests from anywhere on campus using the Zendesk Android app. | |
The implementation of Zendesk has facilitated a people-centered approach to support, aligning with the university’s commitment to providing high-quality services. | |
Quantitative Benefit
The university employs 1,200 faculty and staff. | |
More than 10,000 students study at the university. | |
The university’s modern campus is valued at £180 million. | |