ProcessMaker Case Studies United Bank of Africa Implements ProcessMaker for Improved Efficiency and Customer Service

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	United Bank of Africa Implements ProcessMaker for Improved Efficiency and Customer Service ProcessMaker

United Bank of Africa Implements ProcessMaker for Improved Efficiency and Customer Service

ProcessMaker

Technology Category	Application Infrastructure & Middleware - API Integration & Management
Applicable Industries	Finance & Insurance
Applicable Functions	Business Operation
Use Cases	Process Control & Optimization Regulatory Compliance Monitoring
Services	System Integration
Challenge	United Bank of Africa (UBA) was previously using a vendor-provided workflow solution that had limited functionality and did not meet the needs of the ever-changing business in providing value and service to its customers. The old software made it difficult to measure business-critical KPIs such as request turnaround times. The automation of complex manual processes was time-consuming and achieving full autonomous automation was arduous. Changes or updates to current practices meant making difficult adjustments to the old system. All of these factors proved inefficient in cost. Read More
About Customer	United Bank of Africa (UBA) Plc is a leading pan-African financial services institution with a global footprint. They have a clear purpose to be a role model for African businesses by creating superior value for all their stakeholders. UBA has more than 65 years of providing uninterrupted banking operations, dating back to 1948 when the British and French Bank Limited (BFB) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French Bank. The bank took over the assets and liabilities of BFB and was incorporated as a limited liability company on 23rd February 1961 under the Compliance Ordinance (Cap 37) 1922. Read More
Solution	UBA Plc replaced their old workflow solution with ProcessMaker, a dynamic, user-friendly interface with a powerful process engine that was easy to understand and implement. ProcessMaker was integrated as a Business Process Management (BPM) solution, allowing each client request to be created and tracked from start to finish. This full automation via case management made the tracking of customer applications simple, thereby shortening the lifecycle of the application. The electronic system with email integration made for easy access and deployment of services to any of the business offices. Read More Log in to view content
Contents

Technology Category

Application Infrastructure & Middleware - API Integration & Management

Applicable Industries

Finance & Insurance

Applicable Functions

Business Operation

Use Cases

Process Control & Optimization

Regulatory Compliance Monitoring

Services

System Integration

Challenge

United Bank of Africa (UBA) was previously using a vendor-provided workflow solution that had limited functionality and did not meet the needs of the ever-changing business in providing value and service to its customers. The old software made it difficult to measure business-critical KPIs such as request turnaround times. The automation of complex manual processes was time-consuming and achieving full autonomous automation was arduous. Changes or updates to current practices meant making difficult adjustments to the old system. All of these factors proved inefficient in cost.

About Customer

United Bank of Africa (UBA) Plc is a leading pan-African financial services institution with a global footprint. They have a clear purpose to be a role model for African businesses by creating superior value for all their stakeholders. UBA has more than 65 years of providing uninterrupted banking operations, dating back to 1948 when the British and French Bank Limited (BFB) commenced business in Nigeria. BFB was a subsidiary of Banque Nationale de Crédit (BNCI), Paris, which transformed its London branch into a separate subsidiary called the British and French Bank. The bank took over the assets and liabilities of BFB and was incorporated as a limited liability company on 23rd February 1961 under the Compliance Ordinance (Cap 37) 1922.

Solution

UBA Plc replaced their old workflow solution with ProcessMaker, a dynamic, user-friendly interface with a powerful process engine that was easy to understand and implement. ProcessMaker was integrated as a Business Process Management (BPM) solution, allowing each client request to be created and tracked from start to finish. This full automation via case management made the tracking of customer applications simple, thereby shortening the lifecycle of the application. The electronic system with email integration made for easy access and deployment of services to any of the business offices.

Impact #1	Increased efficiency and transparency thanks to full ProcessMaker automation via case management.
Impact #2	Improved customer service as records are now electronically searchable, reducing the time spent searching paper files for a client’s request.
Impact #3	Enhanced collaboration due to having an electronic system with email integration, making for easy access and deployment of services to any of the business offices.

Impact #1

Increased efficiency and transparency thanks to full ProcessMaker automation via case management.

Impact #2

Improved customer service as records are now electronically searchable, reducing the time spent searching paper files for a client’s request.

Impact #3

Enhanced collaboration due to having an electronic system with email integration, making for easy access and deployment of services to any of the business offices.

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Overview

United Bank of Africa Implements ProcessMaker for Improved Efficiency and Customer Service

Operational Impact