LogicMonitor Case Studies Unified observability helps RaySearch advance pioneering cancer treatment software

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	Unified observability helps RaySearch advance pioneering cancer treatment software LogicMonitor

Unified observability helps RaySearch advance pioneering cancer treatment software

LogicMonitor

Technology Category	Analytics & Modeling - Real Time Analytics Application Infrastructure & Middleware - Data Exchange & Integration
Applicable Industries	Healthcare & Hospitals
Applicable Functions	Business Operation Maintenance
Use Cases	Infrastructure Inspection Root Cause Analysis & Diagnosis
Services	Cloud Planning, Design & Implementation Services System Integration
Challenge	RaySearch Americas is a medical technology company based in Stockholm, Sweden, that is advancing cancer treatment through their pioneering software. They work closely with leading cancer centers to bring scientific advancements to the clinical world faster and support thousands of clinics worldwide. However, as RaySearch grew, they found their existing IT infrastructure was inefficient and time-consuming when it came to troubleshooting. A significant amount of time was spent looking through logs to find issues, which hindered work on system upgrades and ensuring a good user experience. RaySearch’s IT infrastructure needed three things: observability, root cause analysis, and faster time to resolution. Read More
About Customer	RaySearch Americas, Inc. is a medical technology company based in Stockholm, Sweden. They have 50 employees in the USA and over 400 employees worldwide. The company works closely with leading cancer centers to bring scientific advancements to the clinical world faster, and today supports thousands of clinics worldwide. As a technology company, RaySearch considers its people as their greatest resource. With conquering cancer as their shared inspiration, RaySearch has expanded to nearly 200 professionals and counting. It has become critically important for them to scale that growth and stay agile, while adding top talent. Read More
Solution	Given the demands of their industry, RaySearch must constantly strengthen and enhance their core innovations, improve existing software, incorporate new products, and pursue clinical partnerships that inform the technology. It is a massive operation and the responsibility for monitoring falls on Burriss’ shoulders. He knew what he needed to succeed: Unified observability. Knowing where they were – and where they wanted to go – RaySearch turned to LogicMonitor. LogicMonitor provided them with a platform that offered extensive, out-of-box features and functionalities. Burriss was impressed with the customer support he received and the scope of LogicMonitor itself. Read More Log in to view content
Contents

Technology Category

Analytics & Modeling - Real Time Analytics

Application Infrastructure & Middleware - Data Exchange & Integration

Applicable Industries

Healthcare & Hospitals

Applicable Functions

Business Operation

Maintenance

Use Cases

Infrastructure Inspection

Root Cause Analysis & Diagnosis

Services

Cloud Planning, Design & Implementation Services

System Integration

Challenge

RaySearch Americas is a medical technology company based in Stockholm, Sweden, that is advancing cancer treatment through their pioneering software. They work closely with leading cancer centers to bring scientific advancements to the clinical world faster and support thousands of clinics worldwide. However, as RaySearch grew, they found their existing IT infrastructure was inefficient and time-consuming when it came to troubleshooting. A significant amount of time was spent looking through logs to find issues, which hindered work on system upgrades and ensuring a good user experience. RaySearch’s IT infrastructure needed three things: observability, root cause analysis, and faster time to resolution.

About Customer

RaySearch Americas, Inc. is a medical technology company based in Stockholm, Sweden. They have 50 employees in the USA and over 400 employees worldwide. The company works closely with leading cancer centers to bring scientific advancements to the clinical world faster, and today supports thousands of clinics worldwide. As a technology company, RaySearch considers its people as their greatest resource. With conquering cancer as their shared inspiration, RaySearch has expanded to nearly 200 professionals and counting. It has become critically important for them to scale that growth and stay agile, while adding top talent.

Solution

Given the demands of their industry, RaySearch must constantly strengthen and enhance their core innovations, improve existing software, incorporate new products, and pursue clinical partnerships that inform the technology. It is a massive operation and the responsibility for monitoring falls on Burriss’ shoulders. He knew what he needed to succeed: Unified observability. Knowing where they were – and where they wanted to go – RaySearch turned to LogicMonitor. LogicMonitor provided them with a platform that offered extensive, out-of-box features and functionalities. Burriss was impressed with the customer support he received and the scope of LogicMonitor itself.

Impact #1	RaySearch is now able to track anomalies that would be invisible to standard monitoring solutions on the market.
Impact #2	The visibility across the entire network allows Burriss to track issues to the source very quickly.
Impact #3	Burriss is taking advantage of the time he’s saved by learning new skills and being proactive with maintenance.

Impact #1

RaySearch is now able to track anomalies that would be invisible to standard monitoring solutions on the market.

Impact #2

The visibility across the entire network allows Burriss to track issues to the source very quickly.

Impact #3

Burriss is taking advantage of the time he’s saved by learning new skills and being proactive with maintenance.

Benefit #1	Reduced time from finding root causes to achieving resolution from up to 3 hours to ten minutes.
Benefit #2	Eliminated 50-60% of time spent troubleshooting.

Benefit #1

Reduced time from finding root causes to achieving resolution from up to 3 hours to ten minutes.

Benefit #2

Eliminated 50-60% of time spent troubleshooting.

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Overview

Unified observability helps RaySearch advance pioneering cancer treatment software

Operational Impact

Quantitative Benefit