Stream
Case Studies
Undivided Leverages In-App Chat to Support Families with Disabled Children
Overview
Undivided Leverages In-App Chat to Support Families with Disabled ChildrenStream |
Networks & Connectivity - 5G Platform as a Service (PaaS) - Application Development Platforms | |
Cement Telecommunications | |
Procurement Product Research & Development | |
System Integration Testing & Certification | |
Operational Impact
The integration of Stream Chat into Undivided's platform has significantly improved the communication experience for users. The chat feature has become the most adopted feature of the app, with every active member using it at least once a month. The chat system has enabled families to easily connect with Navigators, set goals, receive educational resources, and better support their children through all early life stages. Despite the impressive adoption rate, Undivided continues to seek ways to improve key performance metrics for chat, such as user engagement and retention. The company is building stronger dashboards to understand time to response, the number of messages per month, and correlating those numbers with user retention and satisfaction. | |
Quantitative Benefit
Chat is the most adopted feature of the Undivided app | |
Every active member uses the chat feature at least once a month | |
The company aims for a general distribution of sending 2-10 messages per month and a response rate of two days | |