Vonage Case Studies Unblu's Transformation of Online Banking with Live Video

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	Unblu's Transformation of Online Banking with Live Video Vonage

Unblu's Transformation of Online Banking with Live Video

Vonage

Technology Category	Sensors - Camera / Video Systems
Applicable Industries	Finance & Insurance
Applicable Functions	Procurement
Services	System Integration
Challenge	Unblu, a provider of customer collaboration software, aimed to revolutionize the way online business is conducted, particularly in the banking sector. The company wanted to create an in-person banking experience online, which would not only enhance customer satisfaction but also reduce the number of customer support calls and increase the frequency of client meetings. The challenge was to embed live video capabilities into their existing collaboration suite, which already offered live assistance in the form of text chat and co-browsing. The goal was to enable more meaningful interactions online, meeting the increasing customer expectations for convenient service and financial advice. The challenge was further compounded by the need for a flexible partner who could seamlessly integrate with their existing suite and adhere to the stringent security and trust requirements of the highly regulated financial industry. Read More
About Customer	Unblu is a company that provides customer collaboration software with the aim of transforming the way online business is conducted. They focus on creating an in-person banking experience online, which has been proven to significantly enhance customer satisfaction. Their technology has been successful in reducing customer support calls by half and quadrupling the number of client meetings compared to in-branch meetings. Unblu's clients are primarily in the financial services industry, which is highly regulated and requires stringent security measures. These clients value the availability of an easy-to-use, pay-as-you-go video proposition in their decision-making process. Read More
Solution	Unblu partnered with Vonage, leveraging their Video API to embed live video capabilities into their existing collaboration suite. Vonage's flexible platform was seamlessly integrated and customized to meet Unblu's specific needs. The platform's robust security features were also crucial in ensuring compliance with the stringent regulations of the financial industry. The addition of live video capabilities enabled Unblu to expand into new business avenues, such as account opening for banks. The easy-to-use, pay-as-you-go video proposition became a mandatory requirement for many clients purchasing the Unblu collaboration suite. The use of live video from Vonage not only improved customer engagement but also provided effective support for clients still in the process of deploying video chat options. Read More Log in to view content
Contents

Technology Category

Sensors - Camera / Video Systems

Applicable Industries

Finance & Insurance

Applicable Functions

Procurement

Services

System Integration

Challenge

Unblu, a provider of customer collaboration software, aimed to revolutionize the way online business is conducted, particularly in the banking sector. The company wanted to create an in-person banking experience online, which would not only enhance customer satisfaction but also reduce the number of customer support calls and increase the frequency of client meetings. The challenge was to embed live video capabilities into their existing collaboration suite, which already offered live assistance in the form of text chat and co-browsing. The goal was to enable more meaningful interactions online, meeting the increasing customer expectations for convenient service and financial advice. The challenge was further compounded by the need for a flexible partner who could seamlessly integrate with their existing suite and adhere to the stringent security and trust requirements of the highly regulated financial industry.

About Customer

Unblu is a company that provides customer collaboration software with the aim of transforming the way online business is conducted. They focus on creating an in-person banking experience online, which has been proven to significantly enhance customer satisfaction. Their technology has been successful in reducing customer support calls by half and quadrupling the number of client meetings compared to in-branch meetings. Unblu's clients are primarily in the financial services industry, which is highly regulated and requires stringent security measures. These clients value the availability of an easy-to-use, pay-as-you-go video proposition in their decision-making process.

Solution

Unblu partnered with Vonage, leveraging their Video API to embed live video capabilities into their existing collaboration suite. Vonage's flexible platform was seamlessly integrated and customized to meet Unblu's specific needs. The platform's robust security features were also crucial in ensuring compliance with the stringent regulations of the financial industry. The addition of live video capabilities enabled Unblu to expand into new business avenues, such as account opening for banks. The easy-to-use, pay-as-you-go video proposition became a mandatory requirement for many clients purchasing the Unblu collaboration suite. The use of live video from Vonage not only improved customer engagement but also provided effective support for clients still in the process of deploying video chat options.

Impact #1	The integration of Vonage's Video API into Unblu's collaboration suite has led to significant operational improvements. The company has been able to expand into new business avenues, such as account opening for banks. The live video capabilities have also improved customer engagement, enabling more meaningful interactions online. This has been particularly beneficial for clients who are still in the process of deploying video chat options, as they have been able to do so with effective support. Furthermore, the easy-to-use, pay-as-you-go video proposition has become a mandatory requirement for many clients, indicating the high value they place on this feature. Overall, the solution has enabled Unblu to meet the changing expectations of customers in the increasingly online financial services industry.

Impact #1

The integration of Vonage's Video API into Unblu's collaboration suite has led to significant operational improvements. The company has been able to expand into new business avenues, such as account opening for banks. The live video capabilities have also improved customer engagement, enabling more meaningful interactions online. This has been particularly beneficial for clients who are still in the process of deploying video chat options, as they have been able to do so with effective support. Furthermore, the easy-to-use, pay-as-you-go video proposition has become a mandatory requirement for many clients, indicating the high value they place on this feature. Overall, the solution has enabled Unblu to meet the changing expectations of customers in the increasingly online financial services industry.

Benefit #1	Cut customer support calls in half
Benefit #2	Achieved four times as many client meetings as in branches
Benefit #3	Significantly increased customer satisfaction

Benefit #1

Cut customer support calls in half

Benefit #2

Achieved four times as many client meetings as in branches

Benefit #3

Significantly increased customer satisfaction

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Overview

Unblu's Transformation of Online Banking with Live Video

Operational Impact

Quantitative Benefit