Case Studies
UCLA Department of Psychology: Building the Future of Higher Education
Overview
Functional Applications - Enterprise Resource Planning Systems (ERP) Functional Applications - Remote Monitoring & Control Systems | |
Education | |
Business Operation | |
Remote Collaboration Remote Control | |
System Integration Training | |
Operational Impact
Zendesk’s triggers consolidate discussions into a single, trackable conversation, ensuring tight communication and effective issue resolution. | |
The help desk software improves user buy-in by providing better, faster responses and allowing users to track progress. | |
Zendesk’s reports help motivate the team by showing productivity improvements. | |
Quantitative Benefit
The Department of Psychology handles support requests from more than 200 staff, instructors, and researchers. | |
The faculty members have received over $14 million in annual extramural funding. | |